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As soon as Trupanion recieved the forms from the Vet they processed the claim without delay. When I called before the surgery they answered all of our questions so we had a complete understanding of our coverage.

As soon as Trupanion recieved the forms from the Vet they processed the claim without delay. When I called before the surgery they answered all of our questions so we had a complete understanding of our coverage.

It took a while to get reimbursed for a recent service but all in all everything went well. Previously things had gone more quickly but they explained to me that they were using a new program and it was taking longer to process claims.I thank you again for helping me with my Ziggy and Zoey!

So glad I chose them. They are quick to review and reimburse and I would be in serious financial turmoil if it weren't for their illness coverage helping me pay for emergency and treatment costs for my dog. Thank you sooo much!!

I have had ASPCA Insurance for over a year now after transferring over from VPI. To date I have encountered multiple issues: Customer Service Phone Line - busy for over 10-15 minutes, requests leave a message, they do not call you back; losing claims - fax confirmation of their receipt of claim, while they don't seem to know where the claim is; no notification of claim status after 2 months; repeated emails and phone calls not answered appropriately by provider. I am sorry that I switched to their insurance.

I have had Embrace coverage (Wellness & Illness) since August of 2011 for my three dogs. Unfortunately I have had several experiences on different claims over the past 6+ months that I have had to call and follow up on. Eventually I do receive payment on the claim. The most recent incident was on two wellness claims that were submitted on February 17, 2012 I followed up on March 5, 2012 and finally received reimbursement on March 10, 2012. No explanation could really be given on way the claims had not been processed. I would recommend Embrace Pet Insurance for the coverage that they offer compared to other insurance companies, but I would caution anyone about the slow processing of claims.

Purchased this insurance when I adopted a neighborhood cat, Miso. He was an older feline and we believe he received an abscess from a spider bite. He was very sick and it took months for him to recover. ASPCA pet insurance paid the claims quickly and I was satisfied with amounts of reimbursement. Then last year he became very sick with numerous liver and pancreas problems. Again, ASPCA Pet Insurance paid the maximum amount of my policy quickly. Miso passed away last month and when I remembered to cancel the policy I had a refund of my premium in less than a week. They also sent a condolence card which I very much appreciated. I will definitely purchase this insurance again when I adopt a new pet.

Trupanion if very easy to deal with and extremely efficient, I would recommend them to any pet owner. Every time I send it a claim it is dealt with fast.

Trupanion if very easy to deal with and extremely efficient, I would recommend them to any pet owner. Every time I send it a claim it is dealt with fast.

We left our 2 dogs at a pet hotel for 2 nights while we attended a family obligation. On our way home the hotel called to say Louie the pug, wasn't walking. He couldn't stand up to be bathed. A pet hotel employee met us at the emergency vet. The vets report questioned if Louie had a serious, inherited, spinal problem. The cost to diagnose and prognosis was daunting! Louie was over-night at the vets to receive medications. Lucky went home with us. Before the night was over we were back at the emergency vet with Lucky. He had a spider bite which caused a whole body rash. The bite could have been life threatening. Louie left the vet walking the next day. The vet said it was a minor spine problem - but we always wondered if he had been spider bitten as well. Or had lyme disease. You just don't know what the next 24 hours holds for a pet, but we breathe easier knowing we have ASPCA insurance to help us. We've been back to the emergency vet many times. If I see another pet owner distressed from vet costs I always recommend ASPCA.