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I've been with embrace for two years now, and I couldn't be more satisfied. The customer service is perfect, reimbursements are timely and accurate and the monthly autodraft makes making monthly payments easy.

I am a use customer to Embrace. I had previously been a cusotmer of VPI which is another pet insurance. I have found Embrace to be a much better company for a few reasons: 1)better coverage at a lower price 2)response time from a representative has been awesome 3) reimbursement checks are prompt 4)follow-up from a representative is quick. Knowing my pet, Roxy, is covered by Embrace is peace of mind.

I have received the maximum allowed reimbursement on every claim I have submitted. When there was a question or additional paperwork needed, the customer service reps were very professional and courteous and took the lead in doing whatever they could to help the process. Email communication is awesome. Reimbursements are speedy. I highly recommend Embrace to any pet owner!!!!

Our dog Ruby is getting older, almost 9 years old. When she was 3 she had a surgery to save her life and the cost was enormous, $3,000. Since then I have heard about pet insurance but never looked into it further. Then she became ill before the holidays last year. Blood tests, IV, and an overnight stay for fluids cost another $1,200 and we weren't done. She needed an ultrasound yet. So we decided to purchase pet insurance thinking that if another episode occurred, she would be covered. Thank God we did. In January she became ill again and the same costs all over again. BUT, we were covered. Sure did help to pay the bill. Turns out she has arthritis which can be treated with a natural medicine. In November when she first became ill she also had some digestive problems. However, it was the arthritis that kept persisting. I am happy to report she is runnign and chasing squirrels and rabbits again. We bought Level 2 coverage and like I said, it was the best decision we ever made.

My dog had an injury to her carpus shortly followed by a tear of her right ACL. My claim was dealt with in a very timely fashion, communication was excellent, I received exactly the service I was expecting according to trupanion's policy.

My dog had an injury to her carpus shortly followed by a tear of her right ACL. My claim was dealt with in a very timely fashion, communication was excellent, I received exactly the service I was expecting according to trupanion's policy.

fast claim processing. kept me ingormed via email.

fast claim processing. kept me ingormed via email.

I was not sure about Trupanion at first due to their policy of not covering non-routine exams. I cancelled my policy and went with a competitor but after a month of awful service went back to Trupanion. Shortly after returning my dog became ill with a liver problem. I submitted numerous claims over a few weeks and Trupanion responded with quick claim payments that really helped in the treatment and care for our cherished member of our family. I am quite pleased and impressed so far with Trupanion. Thank you for being there for us during this stressful time!

I was not sure about Trupanion at first due to their policy of not covering non-routine exams. I cancelled my policy and went with a competitor but after a month of awful service went back to Trupanion. Shortly after returning my dog became ill with a liver problem. I submitted numerous claims over a few weeks and Trupanion responded with quick claim payments that really helped in the treatment and care for our cherished member of our family. I am quite pleased and impressed so far with Trupanion. Thank you for being there for us during this stressful time!