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Denied everything
Unfortunately this company denied claims for an allergy skin condition treatment they insisted was pre-existing. I don’t know how they could determine that?! Certainly not true. I protested and they came back with same response. It takes over a month for claims to be processed too. Very disappointing.
Insurer: Pets Best
By: Lisa
Monica was wonderful
Monica was wonderful. She had all of the info I requested and very responsive. Due to financial constrictions because of COVID we were unable to keep the policy but she will be my first call once I am working again.
Insurer: Prudent Pet
By: PATTI
Excellent
One of the first things I did when I got my Lab puppy at 8 weeks was sign up for pet insurance. Having researched different insurances I landed with HealthyPaws because of their good sonsumer rarings, competitive premiums and website user friendliness/interface. I have never regretted this decision. The premium has climbed significantly in the 8 years since I have been a member, but my Lab has gone through an array of health issues since she was a puppy - chronic stomach issues, two knee operations and kidney disease to name a few - and HealthyPaws has saved me thousands of dollars despite the monthly premium payment. Their claims submission process is simple and straight forward, their claims department immediately confirms receipt and the review and processing time is very prompt. A detailed explanation of benefits and reimbursement follows within a matter of days. Their customer service phone support has also been outstanding, helpful and friendly. I recommend Healthy Paws to anyone looking for dog insurance, in particular if you have a young puppy with no pre-existing conditions to maximize the benefit.
Insurer: Healthy Paws
By: dj29
User friendly
very easy to sign up... user friendly site
Insurer: Trupanion Canada
By: Josee
it is a bit pricey.
it is a bit pricey.
Insurer: Trupanion
By: Sherry
Excellent
One of the first things I did when I got my Lab puppy at 8 weeks was sign up for pet insurance. Having researched different insurances I landed with HealthyPaws because of their good sonsumer rarings, competitive premiums and website user friendliness/interface. I have never regretted this decision. The premium has climbed significantly in the 8 years since I have been a member, but my Lab has gone through an array of health issues since she was a puppy - chronic stomach issues, two knee operations and kidney disease to name a few - and HealthyPaws has saved me thousands of dollars despite the monthly premium payment. Their claims submission process is simple and straight forward, their claims department immediately confirms receipt and the review and processing time is very prompt. A detailed explanation of benefits and reimbursement follows within a matter of days. Their customer service phone support has also been outstanding, helpful and friendly. I recommend Healthy Paws to anyone looking for dog insurance, in particular if you have a young puppy with no pre-existing conditions to maximize the benefit.
Insurer: Healthy Paws
By: dj
Bester than others I've had
Took a while to go through but it was pretty easy to do!
Insurer: Prudent Pet
By: Jess
Terrible Customer Service- took over a month to process any claim or get a reimbursement
I cancelled my policy with Pet's Best after using them for about 6 months. To pay $45 a month on pet insurance and not receive adequate customer service is unacceptable. The claims process was extremely lengthy- took over a month for anything to process and I had to be the one to keep reaching out asking what is going on. I feel as though businesses are now using Covid as an excuse for poor customer service and that doesn't sit well with me, when these claims can all be processed via the internet. Overpriced insurance for low quality service. Would not recommend.
Insurer: Pets Best
By: Emily