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Handle the call professionally and was very friendly
Handle the call professionally and was very friendly
Insurer: Trupanion
By: Kathy
I am still learing about it .
I am still learing about it .. It will depend on how beneficial I feel it is.
Insurer: Trupanion
By: Brian
I had asked a lady on the phone for the form a while ago but never got them.
I had asked a lady on the phone for the form a while ago but never got them. Emily was nery nice
Insurer: Trupanion
By:
I have recommended trupanion before
I have recommended trupanion before
Insurer: Trupanion
By:
I was asked how my experience was with the customer service rep.
I was asked how my experience was with the customer service rep. On the phone, she was amazing. However, she said that she would email me regarding my questions after speaking to her superiors and I have yet to hear from her. Also understanding what is and isn’t covered and why I have a balance at my vet’s office has been a pain. I wish there was an app and things were a little less of a mess. I feel like like none is ever on the same page. My vet does direct billing and it seems like no one there even knows how to do it. Maybe Trupanion should make sure staff is trained or something. Basically... there is no consistency and I’m always chasing paperwork. It’s a full time job.
Insurer: Trupanion
By: Prity
Titan says thanks
Incredibly quick response and payment. Extremely fair coverage of claim
Insurer: Trupanion
By: Jerome
It is peace of mind knowing your pet is cared for especially in an emergency.
It is peace of mind knowing your pet is cared for especially in an emergency.
Insurer: Trupanion
By: Diane