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Trupanion is a pleasure to work with. My questions are always answered, and I was paid the benefits (after meeting the deductible) in a timely manner. They are very clear what is covered and what is not, since there are always exclusions. I had a complex issue after a rare leg fracture that required both my vet and a specialist surgeon (thank goodness surgery was not required). Each doctor had to sign the claim forms (each with a different diagnosis), and Trupanion handled it properly and promptly. One interesting note: After learning the surgeon prescribed physical therapy, Trupanion added a physical therapy rider on the policy "after" the accident without any question. My young Labrador now receives $130 physical therapy treatments (using an underwater treadmill) that only cost me $13. He loves the treatment (and the therapists) which I believe helped him recover 100%. No sign of lameness, and return to symmetrical muscle tone, which makes us both extremely happy. Didn't think I would need to use this insurance, but an accident can unexpectedly happen at any time.

Trupanion is a pleasure to work with. My questions are always answered, and I was paid the benefits (after meeting the deductible) in a timely manner. They are very clear what is covered and what is not, since there are always exclusions. I had a complex issue after a rare leg fracture that required both my vet and a specialist surgeon (thank goodness surgery was not required). Each doctor had to sign the claim forms (each with a different diagnosis), and Trupanion handled it properly and promptly. One interesting note: After learning the surgeon prescribed physical therapy, Trupanion added a physical therapy rider on the policy "after" the accident without any question. My young Labrador now receives $130 physical therapy treatments (using an underwater treadmill) that only cost me $13. He loves the treatment (and the therapists) which I believe helped him recover 100%. No sign of lameness, and return to symmetrical muscle tone, which makes us both extremely happy. Didn't think I would need to use this insurance, but an accident can unexpectedly happen at any time.

My little dog "Lola" apparently ate something very toxic left on the ground at an RV campground last week - Lola started vomitingun-controllably and became very lethargic and refused to eat or drink any water - I immediately took Lola to a 24 HR emergency vet hospital where the DR immediately put Lola on a constant 24 Hr IV needle and kept the dog under close observation + repeated blood tests for over 5 days in the hospital - this hospital + this DR literally saved my dog's life - Lola is back home with us once again and appears to be perfectly normal - had it not been for PetsBest insurance coverage I would have been faced with the awful decision of putting Lola down due to not being able to afford the tremendous cost of saving her - PetsBest has reimbursed me 80% of a hospital bill well over $1,000.00 - need I say any more ?

When we found out our dog had a tumor on her adrenal gland, I was not counting on getting much back from our insurance company. I figured it would be a complicated and stressful process to make claims, but I couldn't have been more wrong. The staff at Trupanion was extremely helpful, supportive, and fast in processing the claims. We got back exactly as much as we thought we would - overall, it's a great deal and I've been recommending Trupanion to all my friends and family. They made a stressful time much easier.

When we found out our dog had a tumor on her adrenal gland, I was not counting on getting much back from our insurance company. I figured it would be a complicated and stressful process to make claims, but I couldn't have been more wrong. The staff at Trupanion was extremely helpful, supportive, and fast in processing the claims. We got back exactly as much as we thought we would - overall, it's a great deal and I've been recommending Trupanion to all my friends and family. They made a stressful time much easier.

I am happy with Embrace, my policies and coverage. The claim processing has slowed down some, but the bottom line is the coverage the provide. I understand they went through a computer conversion which understandably slowed them down with claim processing. I am pleased with Embrace and the coverage they provide.

Embrace has been great for me n my dog. He has had some unexpected issues that were very expensive n Embrace was right there to help. Will recommend to anyone!

trupanion experience

trupanion experience

Once again Trupanion turned around the claim for Spirit's Thyroid tests within 2 days.It gives such peace of mind knowing Trupanion will always be there to assist. I have three dogs and have been a Trupanion/VetInsurance customer for over seven years and have never had an issue with their service and believe me with three active dogs I have neeeded them often.