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Fast and Easy
I recently submitted a claim after my dog went through surgery. The online forms were easy to use. Even with COVID and the holidays approaching, Healthy Paws responded quickly to process the claim. Great service.
Insurer: Healthy Paws
By: Ben Pick
Healthy Paws has No Loyalty
We had Healthy Paws for years - loyal customer, paid on time etc. The card we used to pay our monthly fees got jeopordized and we never updated it (our mistake). Healthy Paws did send us emails but they went to our "other box" so we did not see them until our account was cancelled. We called THREE days after our account was cancelled and they said there was nothing we could do. We could re-enroll but all of our dog's health issues would be considered "pre-existing." Talk about rewarding loyalty. And the fact they had the audacity to tell me I could "re-enroll." They are just another insurance company trying to make a buck. They could careless about the dogs and how their health will be affected by their decision. If the CFO is reading this: My dog's health issues = $10K. We paid = $12K per year on Health insurance premiums $12K on premium for 30 years = $36K. Healthy Paws Loses Over Time = $26K And guess who is going to let everyone know about my experience EVERY SINGLE TIME pet insurance comes up?
Insurer: Healthy Paws
By: DL
Fast Service
Having recently gone through the process claims with Healthy Paws, I found their service to be quick and easy to use. My dog needed moderate surgery and submitting the claim afterward was a simple process. Healthy Paws even followed up with me about how my dog was feeling after the surgery.
Insurer: Healthy Paws
By: Ben
Compassionate and helpful
Knowledgeable and friendly customer service; compassionate and supportive staff; hassle free claim reimbursement. I highly recommend them. Thank you, PetsPlus for all help so far!
Insurer: Pets Plus Us
By: Elena
You guy as bad as waiter in restaurant…
You guy as bad as waiter in restaurant Can't get bite of food before eating first, dang write one if I us it till then Shhhhhhhh......
Insurer: ASPCA
By: Albert Savage
Steady Deterioration in Service
I have been a long-time customer and, unfortunately, my pets are too old to start again with another company. I am now paying almost $1700/ annually for one of my pets with a multi-pet discount. Years ago, calling customer service was a seamless process and reimbursement was sent within days. Now, reimbursements take forever and I have currently been on hold to speak to a customer representative for over half and hour. You can only blame Covid for so long. With multiple pets, the insurance is necessary, but I would never use this company for any pets going forward.
Insurer: Pets Best
By: Judith Zinn
Wish my insurance was this easy/good
I can't believe that I needed to file a claim right after the waiting period was over. It was easy to file and when I called for questions everyone was extremely helpful. The claim was processed quickly and they even followed up to see how my puppy was doing. I would recommend them to all my pet families/friends.
Insurer: Healthy Paws
By: Crystal
Wish my insurance was this good
I can't believe that I needed to file a claim right after the waiting period was over. It was easy to file and when I called for questions everyone was extremely helpful. The claim was processed quickly and they even followed up to see how my puppy was doing. I would recommend them to all my pet families/friends.
Insurer: Healthy Paws
By: Crystal
More peace of mind than I can ever describe.
I cannot fully express what a blessing and relief having Pets Best Insurance was to me when I needed it. My cat suddenly came down with Chronic Kidney Disease and the course of discovery and treatment cost a fortune. The only thing that made me feel like I was able to take the steps to take care of him and get him well again was that I had insurance. The Pets Best site made it easy for me to upload what felt like an endless stream of bills and invoices onto the site for approval and after the approval process I was given clear breakdowns of what was being covered. It saved my finances and my cats life knowing that I had this support. I have watched many of my friends and family forced to put a price cap on the care of their pets when I know they would have preferred otherwise and I completely understand that pain, but it was a huge relief to know that there would be some support to get me though those expenses. I have recommended insurance to everyone I know who has a pet and I will continue to do so and advocate for the amazing support I received from Pets Best. My only actual complaint was the app is far harder to manage and use for filing claims, its often better and clearer to use the website directly. Make sure to educate yourself on coverages and know what you are getting and why. I had Accident & Illness which was key to my cats support.
Insurer: Pets Best
By: Tyler McDonald
Will take your money but not pay a claim
After 8 months of premiums and hundreds of dollars paid, they denied both of the first two claims I filed after my dog had an injury. They're trying to stretch a single minor note on his last physical to broadly mean "previously existing condition", despite him experiencing a sudden, acute, traumatic event.
Insurer: Trupanion
By: Chris Harrison