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I have had to make two claims - both relatively large. ( $2000 and $1000) - the claims were easy to send in, and approval was given quickly along with repayment. No unexpected surprises, no hassles either!

Despite all my efforts to avoid ticks my Chesapeake Lindsey has contracted Lyme disease twice. The second time the Lyme number was off the charts. Luckily Lindsey's kidney function was fine desite the severe Lyme disease. It's nice to know that Embrace is there for us when Lindsey is sick.

I have nothing but great things to say about my experience. When I first found out about the surgery, I was concerned about if it would be covered, the out of pocket expense and the ease of getting my claim processes. My vet submitted a pre-approval estimate that was approved within 24 hours. Once the surgery was done and the forms were submitted, I had an email back telling me that my claim had been processed in 3 days, and that a cheque is in the mail. Then to top it off, a follow up email with well wishes for my dogs speedy recovery. I would highly recommend Trupanion. Having vet insurance has taken away the fear of "what if" I can't afford the best treatment for my animal.

I have nothing but great things to say about my experience. When I first found out about the surgery, I was concerned about if it would be covered, the out of pocket expense and the ease of getting my claim processes. My vet submitted a pre-approval estimate that was approved within 24 hours. Once the surgery was done and the forms were submitted, I had an email back telling me that my claim had been processed in 3 days, and that a cheque is in the mail. Then to top it off, a follow up email with well wishes for my dogs speedy recovery. I would highly recommend Trupanion. Having vet insurance has taken away the fear of "what if" I can't afford the best treatment for my animal.

Very professional, proficient and excellent service for the money. The coverage I purchased for my cat has been well worth the money and has given me peace of mind. Thank you, ASPCA Pet Insurance!

Claim process was very streamlined

Claim process was very streamlined

Our puppy had to have corrective surgery for a congenital bone malformation in a hind leg. It was a huge undertaking, the bone had to be first broken and then metal "fixators" were screwed in to the exterior of the leg and the recovery period takes a full 4 months. Several appointments were necessary for x-rays, surgery, removal of fixators at different times. Trupanion came through for us and never once quibbled about the substantial costs involved.

Our puppy had to have corrective surgery for a congenital bone malformation in a hind leg. It was a huge undertaking, the bone had to be first broken and then metal "fixators" were screwed in to the exterior of the leg and the recovery period takes a full 4 months. Several appointments were necessary for x-rays, surgery, removal of fixators at different times. Trupanion came through for us and never once quibbled about the substantial costs involved.

I have three cats who are covered under this insurance, and I am thinking of adding my dog as well. The level of customer service that ASPCA Pethealth provides is great. The time to reimbursement has slowed down within the last year, but it is still relatively prompt. I do wish that they had coverage for pre-existing conditions, as I have a chronically ill cat who requires quarterly blood work, etc. in order to manage his disease. I will return again and review once I have read over their new policy coverages and limits.