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I was very pleased with the timely manner in which my claim was handled. Also the very courteous interaction with staff members. Thank you.

We have two dogs and just attempted to file our first claim after two years of having coverage, 1st they wanted all of the medical records for the year before we got our dogs (we got them at 8 weeks of age), then they needed detailed records for every vet visit to make sure there weren't any reasons to exclude the latest claim. One excuse after another to avoid a claim. Then it was the terms and conditions list that excludes claims for certain events. I'm really glad my health insurance isn't this poor or I wouldn't be here to complain! AVOID!

We have had other pet insurance and I did a lot of research before choosing Embrace for our now four year old Boxer/Bulldog mix. The personalized, friendly service of Embrace is the best we've ever received. I have recommended Embrace to our dog park friends and to our local vets. Thank you for helping us feel secure in knowing that we will have the help we need if/when we need it to make the best decision in caring for our beloved pup.

My wife and I are so very pleased with this company! We purchased the insurance plan, including the wellness plan, for our Miniature Schnauzer, and took him into the vet to be neutered the very next day. Within two days of submitting the claim, we received a response, and within five days, we were notified our reimbursement check was on the way. We would highly recommend this insurance plan to everyone!!

I am a very insurance oriented person but I've never thought much about having insurance for an animal other than my show horses, however when I found Healthy Paws I decided to get the insurance for my pup, "Tucker". It truly has been a blessing for me. The company communicates effectively and this is so important. The staff kept me informed on how the claim was proceeding via email. I couldn't be more pleased. I highly recommend Healthy Paws and everyone should have this insurance because just like us, we never know when our pets will get sick or injured. Thank you so much, "Healthy Paws".

My dog was diagnosed with 2 mast cell tumors and needed surgery by a specialist. At a time when I was completely stressed emotionally and worried about the cost, Healthy Paws came through and did exactly what they said they would do. They covered 90% if the bills minus my deductible and exam fees. I never wanted to have to make decisions for my dog's health based on money and with Healthy Paws, I didn't have to. It was truly a life saver and I will recommend Healthy Paws to family and friends.

My beloved 10 month old indoor only calico kitten Juniper unexpectedly developed pyometra, an infection of the uterus that can quickly become systemic and fatal. She had not been spayed yet because anesthesia is a risk given that she has a heart murmur that her vet hopes she will outgrow. Although she hadn't eaten breakfast, she was still playing the morning she went to our neighborhood vet however she was in actuality, seriously ill and was referred immediately to a nearby emergency veterinary hospital - time was of the essence. At the emergency vet she was treated by a board certified veterinary surgeon who performed an emergency spay and was able to monitor her heart closely during the operation and clear up her internal infection. She got through the surgery very successfully and recovered in ICU for almost 2 days and is fine now - back to playing with her toy mice and her 4 legged pal Loki. Her bill from this emergency vet visit was almost $3000 which Healthy Paws paid a majority of (at 90% coverage) minus my $250 deductible. I had only signed Juniper up 2 months before so honestly I am still astounded at the coverage and also the high service level and diligence of Healthy Paws in their ongoing communication with the emergency vet team and me in getting coverage details and payment authorized so that Juniper's surgery could proceed. Paying up front is done in a case by case basis but was a life saver in this emergency case. The follow up from Healthy Paws has been com

The deductible is unfortunate; however, it does make the pain a little less painful when your wallet empties for your cat. At least it gives you the hope to know you CAN swing it financially and give your pet the chance he or she wouldn't have gotten without the cushion of insurance.

I've used the pet insurance for well visits, sick visits and emergency. It has always been a comfort knowing my black lab, Hunter, has been covered for a wide variety of vet visits.

Although this was just a wellness (heartworm pills etc) and not an illness, I was impressed with the quick turn around on receiving the check.