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I decided to try Pets Best for my new puppy after my vet recommended them to me. 3 days after I signed up my puppy broke his arm! I was so stressed out because I knew it was going to cost me a lot of money. When I called Pets Best they reassured me that everything was going to be ok and that I had gotten a really great plan that became effective that same day for accidental. I felt like I was talking to the vet after hearing how concerned the woman sounded. I did not feel like I was talking to an insurance company. The vet did indeed recommend surgery. I set it for the next day and submitted a pre authorization paperwork to PetsBest. Within an HOUR they had a response for me and had approved reimbursement for the surgery. A couple days later I submitted the claim with the final bill and they deposited the money into my account within a few days. They also followed up with me over the phone to make sure I understood everything that was happening. Great customer service and so easy to use the web portal. So happy!

I had several questions to ask about a claim that we had already submitted. Kendra was very nice and helped with all my questions. I thought of another question several hours later, called back, and luckily, I got Kendra again. She remembered me and my dog's illness and helped me with my other questions. She was very sweet!!!

My 7 month old Vizsla Lenny contacted kennel cough in a day care facility that turned into a slight Pnemonia and he was running a fever of 105.3. Since it was the weekend, I to take him to an emergency Vet hospital. After an overnight stay he responded very well to the antibiotics and is back to his old self. Healthy Paws was easy to work with, very fast to respond and genuinely interested in the health of my dog. A simple email asking how he was doing meant a lot to me. I signed up for healthy paws when Lenny's littermate swallowed a battery and it cost $5,000 to remove it. It's the best investment I have made in a very long time!

Simple fact is that my mini-dachshund had a back injury. As promised and with no BS whatsoever, they paid the 90% of my dog's huge surgery bill.

Simple fact is that my mini-dachshund had a back injury. As promised and with no BS whatsoever, they paid the 90% of my dog's huge surgery bill.

Trupanion was there for me during my previous pet's illness and without them my time with him would have been considerably shorter and less comfortable for both of us. I recommend Trupanion to my friends all of the time and will continue to do so

Trupanion was there for me during my previous pet's illness and without them my time with him would have been considerably shorter and less comfortable for both of us. I recommend Trupanion to my friends all of the time and will continue to do so

I have dealt with Trupanion since enrolling Apollo at the age of 4 months. Unfortunately he became very ill at the age of 1 and 1/2 years. Finally diagnosed with IBD. Trupanion was with me all the way and I truly appreciate their commitment to our pets. His recent bout of pancreatitis only confirms my believe in this company. They are amazing!!!

I have dealt with Trupanion since enrolling Apollo at the age of 4 months. Unfortunately he became very ill at the age of 1 and 1/2 years. Finally diagnosed with IBD. Trupanion was with me all the way and I truly appreciate their commitment to our pets. His recent bout of pancreatitis only confirms my believe in this company. They are amazing!!!

Very pleased with my service through Trupanion. Ollie is doing well, and is as playful as ever. Thanks Trupanion.