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Pet parents across the U.S. and Canada have left over 216,496 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Had to contact a supervisor to correct an error
Several times in the past couple of yearsI have submitted a claim and it was denied saying you had to have documentation for this. You had documentation for it already. I had to contact a supervisor to look up the information and confirm that indeed you had what you needed. This particiular problem I've encountered several times. All someone has to do it look at the history - it took the supervisor about 30 seconds to look at it and tell me yes, we do have all the information, I'll send it in for reprocessing. I submitted one claim for her ACL tear medication several months ago and it was denied because they put it down as arthritis, not the ACL tear. The claim form said it was for ACL tear and someone was careless about even reading my accompanying letter. Do you even look at the accompanying letter of explanation? Should I not bother to even send one? Other than these particular problems, we don't have any others. But I have to keep looking at the EOBs to be sure they weren't denied because of error on the part of someone at Nationwide.
Insurer: Nationwide
By: Carol
Very easy to get your claims submitted
Loved how easy it was and not another hard thing to do.
Insurer: Nationwide
By: Claudia
Keep up the good work.
Your Representative, Brandy, was professional, Courteous, and helpful in walking me through the steps in setting up my account. She also happens to have the same name as my puppy! Give her a raise!!
Insurer: Nationwide
By: Bruce
AThank you for helping cover cost,s for my fur babe,s !
Thank you Nationwide for helping with the cost,s for my fur babes!
Insurer: Nationwide
By: Christy
Thank you for all you do
It has been such a relief to have you by our side with Jessie’s health issues. I’m so pleased as she does have some ongoing health issues. I recommend you to so many as I do rescue and so many ask about pet insurance.
Insurer: Nationwide
By: Bernadine
N/A
Poor customer service. Claim reviews take up to 30 days?
Insurer: Nationwide
By: Luis
The claim process is getting easier doing it onlie
Claim process was quick and easy
Insurer: Nationwide
By: Laura
Great service and insurance
Had to take shaq to vet, the insurance helped tremendously with the costs and very easy filing claim.
Insurer: Nationwide
By: Glenn
Thank you for your support!
Great and caring customer service.
Insurer: Nationwide
By: Camelia
No hassle process from claim submission to payment.
I love that claim submission is really quick and easy. I never have a hard time with claim approval and quick payment. Really happy with the service!
Insurer: Nationwide
By: Elizabeth