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ZERO customer service.
This is the WORST possible company when you need to talk to a human. The answer to my question is not on the website so I have made 3 attempts to talk to them. I been on hold as long as 30 minutes at a time and STILL have not spoken with a human being.
Insurer: Pets Best
By: NONE OF YOUR BUSINESS
Love Healthy Paws!!!
After having Healthy Paws Insurance for over a year, we just made our first claim. We could not be more pleased with the service we received! Our dog was hit by a car and had to have very expensive surgery. We submitted our claim on a Monday afternoon and had the claim completed by Wednesday! Afterwards, they sent a message to check on Pendrick - that was just the icing on the cake! I have been telling all of my pet owner friends about them! 100% recommend!!!
Insurer: Healthy Paws
By: Christal
Absolutely Amazing Service!
After having Healthy Paws Insurance for over a year, we just made our first claim. We could not be more pleased with the service we received! Our dog was hit by a car and had to have very expensive surgery. We submitted our claim on a Monday afternoon and had the claim completed by Wednesday! Afterwards, they sent a message to check on Pendrick - that was just the icing on the cake! I have been telling all of my pet owner friends about them! 100% recommend!!!
Insurer: Healthy Paws
By: Christal
A live person answers the phone…
A live person answers the phone promptly. They are very friendly and helpful. I tried another pet insurance company and was it was just awful! I came back to Trupanion and I'm so glad I did.
Insurer: Trupanion
By: Cheryl Genovesi
Great customer service
My experience with Figo has been seamless. They are very responsive and with texting as a communication tool, you can be sure to get your questions answered promptly. Reimbursements usually only take 24 hours.
Insurer: Figo
By: Bianca Briseno
I do not recommend this pet insurance
We waited for 2 months for them to process our claim of $299, called numerous time, and in the end the claim was denied because they couldn't reach the vet office which is absolute garbage. We go thru this every. single. time. we submit a claim and I finally had enough. It's easier and less stressful for me and my husband to just pay out of pocket so we have started a small savings account where we put money into it each month so that when/if we have an unexpected vet trip we have the money. We also got the CareCredit credit which most vets take. Going thru this claims process is so drawn out and ridiculous that I get the feeling they do it on purpose so you get frustrated and just quit trying to get the claim paid. In any case, we finally just canceled our policy. It really isn't worth it. I don't recommend this pet insurance at all.
Insurer: ASPCA
By: April
Worth every cent!
I am so impressed with Trupanion. You get what you pay for in their case. Submitting claims is so easy and response times excellent. Updates are provided every step of the way. My cocker had to have his back knee rebuilt basically..... thank goodness i had insurance!! they do not cover the actual office visit fee, but everything else yes. Will not be giving this up. Thank you for your excellent service.
Insurer: Trupanion
By: Lynn
Easy and quick claims process
We have an 8 month old puppy who has had a few rounds of diarrhea, conjunctivitis and most recently received a dog bite at the dog park. Despite the multiple trips to the vet, we have been extremely pleased with both the ease of submitting a claim (simply upload a picture of the itemized bill) and the quick turnaround time for reimbursement. The app is also very user friendly. We are very glad that we decided to get our pet insurance with Healthy Paws.
Insurer: Healthy Paws
By: Jane
Your representatives are very professional knowledgeable and patient.
Your representatives are very professional, knowledgeable and patient.
Insurer: Trupanion Canada
By: