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They did give us a problem about one claim on our other cat because of a "pre-existing condition" (things were taken out of context, we had to get our vet involved, write a letter, fight it). When our kitten recently ate a large toy, he needed surgery to remove it from his small intestine. They were quick, responsive and empathetic - and paid 90% - a huge relief!

I would give a zero if I could. They are complete liars, scam artists and will say anything for you to join, then not cover a thing. Please please I am begging you, do not get them. We had the second to top tier in coverage, and NOTHING has been covered. One example is the vet documented that he may have a long soft palate but were unsure and wanted to revisit if any problems occurred. Well, he did, and even though it was not discovered until nearly a year later ASPCA refused to cover the surgery because there was mention of a possible issue a year. What's worse is we even called to verify it would be covered 2 weeks before and were told it would!! Or how about when he had a flare-up within the first 30 days of getting insurance, it went away, but came back 56 days later. Again, denied because he suffered the same problem (even though it was resolved) during the waiting period. THIS COMPANY IS A SCAM!!!!! They got nearly $1,000 from us for a year of insurance and covered $0 out of $2100 claims submitted.

We are very please with Trupanion. Without Trupanion we would not be able to afford care for our Huskies. They make a world of difference! I recommend them to anyone with pets.

We are very please with Trupanion. Without Trupanion we would not be able to afford care for our Huskies. They make a world of difference! I recommend them to anyone with pets.

The 30 day trial saved me from panicking when my sweet puppy min pin was crushed in the recliner resulting in a fractured spine, broken ribs and bleeding lungs. I was so grateful for Trupanions help and support that I signed up immediately once my trial period had ended. I hope nothing happens to my sweet puppy ever again but I feel better knowing you guys are there to help if I or she needs you! Thank you!

The 30 day trial saved me from panicking when my sweet puppy min pin was crushed in the recliner resulting in a fractured spine, broken ribs and bleeding lungs. I was so grateful for Trupanions help and support that I signed up immediately once my trial period had ended. I hope nothing happens to my sweet puppy ever again but I feel better knowing you guys are there to help if I or she needs you! Thank you!

These guys continue to impress me beyond belief. We've had several claims now in the multiple $1,000's of dollars (bloat, etc.) and they continue to come through time after time for us. What my wife and I can't believe is the time it takes for us to receive our reimbursements--one time just two days. I have an extremely hard time believing there is anyone else out there faster or better to take care of our "little" Titan. Go with Pets Best. Won't disappoint!!

They have definitely made many improvements!The first time I filed a claim a few years ago, it was not an easy, pleasant or efficient process. This time it was much easier, they now take responsibility for securing the medical records and the turnaround for payment was fairly quick. My only criticism is that an illness directly related and attributed in research to the primary condition was treated separately, which means an additional deductible.

They have definitely made many improvements!The first time I filed a claim a few years ago, it was not an easy, pleasant or efficient process. This time it was much easier, they now take responsibility for securing the medical records and the turnaround for payment was fairly quick. My only criticism is that an illness directly related and attributed in research to the primary condition was treated separately, which means an additional deductible.

My 1 year old lab "blew out" his knee. After a few xrays and consultations, it was determined that he needed medial patella luxation. Trupanion received the claim and processed it in a timely manner. Not 6 months later, his other knee needed surgery. Again, the claim was processed in a timely manner. I am very satisfied with their service and coverage.