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The customer service team overall…
The customer service team helped me every step of the way. I called intially to make sure my coverage started for accidents. I couldn't believe I had to issue a claim within the first three weeks of policy. Although I was hold for over an hour twice to get my questions answered, it was a great phone conversation. Following week to understand how my claims were being handled, was also great conversation. I had to file three claims before the first one processed. All in all great experience so far, even though 10 claims in first month of policy was overwhelming. Your team is helping me through it.
Insurer: Pets Best
By: Danielle Lopez
Emily was helpful
Emily was helpful
Insurer: Trupanion Canada
By:
Good service
Terwilliger vet looked after everything fir me
Insurer: Trupanion Canada
By:
Great Service!
I am very happy with Trupanion pet insurance. Claims for my dog's veterinary bills were submitted both by myself online and in some cases by the veterinary office were reimbursed to me electronically quickly. The online submission is easy and I have no troubles receiving payment for my claims.
Insurer: Trupanion Canada
By:
Ms. Sophie Our English Bulldog
Always with the promptness. Like that you text and email when you have received an invoice.
Insurer: Trupanion Canada
By:
Slow and hidden information.
I was frustrated that the app and emails did not provide progress updates while we waited for the claim to go through, which took 2 months!
Insurer: Trupanion Canada
By:
So very thankful
My first time trupanion experience and was extremely happy & surprised how quick and efficient everything was handled. I am pleased I took the advice of a friend.
Insurer: Trupanion Canada
By:
Thank goodness for Trupanion!
As always, my many claims are processed quickly and efficiently and I have payment in my bank 3 or 4 days after submission from my vet. I’d gladly recommend to any and all the importance of having insurance you can count on. I had no idea my puppy would have as many issues as she does and I don’t know how I would have afforded her care if I hadn’t decided when I first got her from the breeder that I should have Trupanion in case anything should happen. I’d rather have a monthly payment, even if it hurts a bit in the pocketbook, than to have medical issues come up unexpectedly and perhaps lifelong ones. Thanks Trupanion
Insurer: Trupanion Canada
By:
The Best!! Can’t imagine not having it!
Once again, we had no issues with a predetermination being completed and directed billed to our vet - everything we knew should be covered was! So thankful to have reliable insurance for our baby girl!
Insurer: Trupanion Canada
By: