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Pet parents across the U.S. and Canada have left over 210,050 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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A COMPLETE SCAM!!!!!
A COMPLETE SCAM!!!!!! My policy for my dog began in April 2019. In September 2019 she started to show signs of knee pain. Obviously I took her to the vet to be looked at. We tried some non-invasive options, but ultimately my sweet girl had to have ACL surgery in Jan 2020. We are currently 11 weeks into the 12 week recovery period, so I decided to submit the claim. I was told today that Figo will cover ZERO of her $4000 medical bills. Why??? Because her knee trouble was documented FIVE MONTHS AFTER the start of our insurance policy, and evidently Figo has a SIX MONTH WAIT PERIOD. They consider her knee issue a “pre-existing condition” because it fell within the first six months of coverage. For $60/month for almost a year and ZERO reimbursement...Um, yeah, I’d say it’s a scam!!! I have been a dog mom and involved in animal rescue for many years - and I know animal compassion when I see it. FIGO IS NOT ANIMAL COMPASSION!!!! Find a real company who will help you take care of your fur babies!!! Shame on these people!!!
Insurer: Figo
By: Jamie Lynn
Nationwide Pet Insurance is professional, courteous, and efficient!
Excellent Company
Insurer: Nationwide
By: JEFFREY
Ignored our pets injury, well past the coverage window.
Pointless waste of money. We brought our dog to the vet with an injury to her knee. When the vet looked at our pup and took xrays, she stated that she had an injury to her right knee (we have this on video). She then discussed hip dysplasia and arthritis (our dog is a pit mix so this was not surprising). When it came time for her to report to trupanion she only mentioned the genetic defects and ignored the reason why we came in, one day my dog was running on the beach and the next day she was playing with a larger dog and got injured (this was WELL after the 5 day window for injuries). We appealed. When the vet sent in updated information for our appeal stating that the knee was an Injury, trupanion did not care. They waited MONTHS to give us an answer while our dog was in pain (let’s be real they just wanted to keep collecting our monthly payment) and in the end they ignored the injury information and declined our claim because of the notes about genetic defects, WHICH HAD NOTHING TO DO WITH HER KNEE INJURY. Disgusting that you say you’re animal lovers. An acute injury to ONE LEG is not a chronic genetic issue.
Insurer: Trupanion
By: Connie Willis
I am very disappointed with PetsBest
I am very disappointed with PetsBest. For years I had policies for my 2 dogs. I have never used the insurance never having claims over the $500 yearly deductible. The one time I needed to use the insurance after waiting several months for them to process the claim they denied it. It was not a pre existing condition. When I initially called them about it they said most likely all of it would be covered come to find out none of it was covered. It's sad to pay out all this money each month, and have a claim not covered for things like a broken tooth my dog had fixed. When I called them and told them I wanted to cancel they didn't seem to care. They wouldn't look into anything. A friend of mine who has been using PetsBest for 7 plus years said he to has been having issues with them and waits months to find out they denied claims.
Insurer: Pets Best
By: Jennifer Alexander
Excellent customer service
Spot's customer service was so very helpful during my registration. They answered all of my questions and helped me in selecting the best plan that would work within my budget.
Insurer: Spot Canada
By: Rita
Very prompt refund.
Very prompt refund. Thanks
Insurer: Trupanion Canada
By: Florence
Very fast service.
Very fast service. Extremely happy with Trupanion, best pet insurance around
Insurer: Trupanion Canada
By: Ann
The start up process was very simple and straightforward we will see in the long run if the ease changes
The start up process was very simple and straightforward we will see in the long run if the ease changes
Insurer: Trupanion Canada
By: Robert
TinaMae7
The site is extremely easy to use, the ability to see everything and the speed with your replys on how the claim is being handled and the action taken plus finalizing the claim was truly appreciated. Thank you
Insurer: Trupanion Canada
By: Janice