Find and read reviews with confidence

My 3 year old Lab recently was hospitalized for a foreign body, requiring a 5 day stay in the hospital. When I picked him up I used the Mobile App to submit the claim. The claim was processed and a check was in the mail before I arrived at my home 1 hour later. A few days later I received an email from Customer Care checking on Enzo. I can not say enough about the high quality of this product. From Excellent reimbursement to first rate customer care, I refer all my friends and clients to Healthy Paws for their pets.

I am so grateful to have VPI Major Medical Plan. My dog had to have a TPLO for her complete ACL tear. The procedure was expensive but VPI covered everything minus the tax (but who cares!) If you love your pet and think in the future, VPI is way to go.

Our dog was very sick and had to spend the night at the emergency clinic for treatment. We were never able to find out whether it was a toxin or a rogue virus. The vet bill was high, but Healthy Paws came through for us with 80% of the cost within a week of filing our claim. Also, I love being able to submit claims on-line. the process was flawless.

We have a French Bulldog named Pierre, and have had him insured since the day we took him home from the breeders at 10 weeks old. My husband and I knew that frenchies traditionally have a lot of health issues, ranging from various skin allergies, to hip issues, to breathing issues etc. We looked into insuring Pierre before we picked him up, expecting that his insurance premiums would be incredibly high due to the breed, we were wrong. When we phoned Pets Plus Us for a quote, they were friendly, knowledgeable, and regardless of Pierre's age and breed, his quote was the most reasonable monthly payment for Accident and Illness we received. The service rep explained the whole process over the phone, and it was so simple. My pet's policy is easier to read and understand than my home or auto insurance! It was simple, under Accident and Illness, if Pierre was ever hurt or sick, and it was not a pre-existing condition or a regular checkup appointment (ie. vaccinations, or flea prevention) it was covered! In the past year, Pierre, like a kid, got sick with just about everything you can think of! He got kennel cough, he got a scratch in his eye and needed to see a doggy optometrist, he got canine papilloma, he's had ear infections, and skin irritations. The vet visits, optometrist visits, and the medicine tallied to over a grand easily within the first 8 months. It was ALL covered!! I received a cheque in the mail usually within the week of submission. The claims process was so easy. One sheet of paper, easy to understand and even easier to submit. It was actually so easy that the Vet submitted most of the forms for us. All I had to do was sign and date the form. Without Pets Plus Us, we would've hesitated to bring Pierre into see the vet. They've provided us with the kind of service, and peace of mind to be able to keep our pet safe and happy. We owe his health to happiness to Pets Plus Us.

Never had a problem with a claim. I submitted receipt from vet online and in 2 working days i get a response, and money deposited directly to my designated account. This has been my 3rd time for a claim, and each time, it was hassle free.

Thank you so much Healthy Paws for being there. You have the best customer service, respond quickly to questions and billing. You do everything you advertise and more. I have heard horror stories about other pet insurance companies. You came through for me and my Charlie with zero hassles. My Charlie was deathly sick and had to be hospitalized for three days with IV antibiotics and IV fluids. Did not think he was going to pull through. It was such a relief that I did not have to worry about high costs in medical bills. I wish everyone had their pet insurance through Healthy Paws. Thank you a million times over and for checking up on Charlie after the ordeal was over....that is real customer service!!!!

Healthy Paws is unparalleled pet insurance. My youngest pug, Bojangles "Bo" just had to have extensive surgery and polyups were discovered during the surgery. I swallowed hard at the surgical estimate, but from past experience (yes this is not the 1st time) I was able to say take care of my "Bo", I have Healthy Paws Insurance. Once the surgery was over all I needed to do was submit my claim and the Vet/Surgeon clinical notes (Healthy Paws already had "Bo's" health history) and within 3 days I had a note on the amount covered and my check within 5 days. I filed my claim on line, the only thing that could make it easier is if they offered direct deposit of the claim check. About a week later they follow up to make sure all is good and to see how you and your pet are doing. Everyone that works there must be required to love animals.

I have had 2 westies and 1 cat covered with ASPCA and without these insurance policies I could not have afforded all the best care that my pets needed.

After a lot of research I decided to insure my cat with Healthy Paws. I've had to take my cat to the vet for minor illness and received a reimbursement check quickly. Customer Service is excellent. However, I learned the hard way...if you are already at the lowest deductible and highest reimbursement % and decide to lower your monthly premium by increasing the deductible and reducing the reimbursement you will not be able to go back to having the lowest deductible and highest reimbursement as long as you have a claim. They will let you increase the deductible and reduce the reimbursement until you are at the highest deductible and lowest reimbursement even if you have a claim...you just won't be able to go back to reducing the deductible and increasing the reimbursement.

My dog suffered complete cranial cruciate ligament rupture and had to have surgery to repair her knee. On the day the vet hospital submitted the paperwork for the claim, I received an email from the company telling me that the claim was being processed. The next day I was told the check was in the mail. I was amazed at how quickly my claim was handled. I want to add that every time I have communicated with the company, they have been friendly and caring. I have great confidence in them.