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Trupanion has been great to deal with for helping out with my vet bills for my kitty. Sometimes you have to stay on top of how your vet inputs notes into theis system for trupanion to read but otherwise everything has been great. Thanks for you help while my kitty has been sick.

Trupanion has been great to deal with for helping out with my vet bills for my kitty. Sometimes you have to stay on top of how your vet inputs notes into theis system for trupanion to read but otherwise everything has been great. Thanks for you help while my kitty has been sick.

When I adopted an eight-year-old dog I was worried about health issues, but, on the other hand, pet insurance for a dog this age is expensive. But I am glad I went with Trupanion because this had given me peace of mind.

When I adopted an eight-year-old dog I was worried about health issues, but, on the other hand, pet insurance for a dog this age is expensive. But I am glad I went with Trupanion because this had given me peace of mind.

I started my pet insurance with Trupanion last year, and found it absolutely amazing until my dog started to become more ill. The policy states that if a dog needs to be on a therapeutic/prescription food diet for life I will be eligible for a discount on my premium. The day my dog was diagnosed with Crystals the doctor told me the ONLY treatment is to dissolve the crystals with Hills C/D bladder health diet, therefore this is a diet he needs to be on for LIFE. The DAY AFTER I submitted my claim, they changed my policy to remove the eligible discount on my premium, and then they UP'D my premium $5. I was furious. I contacted two employees and spoke to a supervisor, and they both told me it was "inconvenient" and there is nothing they can do. The fact that I submitted my claim before they changed my policy, you would think it would be appropriate to HONOR the old policy! There was no notice of what changes were about to become affective in my "new" policy. They did not hesitate to take the "new" premium price out of my bank account, I only had a few days notice that I was about to pay a higher fee. I am extremely unsatisfied with Trupanion! This company is known to "not increase premiums due to claim submission amounts" but this is exactly why they increased my premium. I know for a fact that the Veterinary Hospitals within my city did not put up there prices because I WORK FOR THE MAJORITY OF THEM. Think Twice before getting Trupantion.

I started my pet insurance with Trupanion last year, and found it absolutely amazing until my dog started to become more ill. The policy states that if a dog needs to be on a therapeutic/prescription food diet for life I will be eligible for a discount on my premium. The day my dog was diagnosed with Crystals the doctor told me the ONLY treatment is to dissolve the crystals with Hills C/D bladder health diet, therefore this is a diet he needs to be on for LIFE. The DAY AFTER I submitted my claim, they changed my policy to remove the eligible discount on my premium, and then they UP'D my premium $5. I was furious. I contacted two employees and spoke to a supervisor, and they both told me it was "inconvenient" and there is nothing they can do. The fact that I submitted my claim before they changed my policy, you would think it would be appropriate to HONOR the old policy! There was no notice of what changes were about to become affective in my "new" policy. They did not hesitate to take the "new" premium price out of my bank account, I only had a few days notice that I was about to pay a higher fee. I am extremely unsatisfied with Trupanion! This company is known to "not increase premiums due to claim submission amounts" but this is exactly why they increased my premium. I know for a fact that the Veterinary Hospitals within my city did not put up there prices because I WORK FOR THE MAJORITY OF THEM. Think Twice before getting Trupantion.

Just try and file a claim with them. they are quick to take your money but when it comes time to pay out they dont. My cat had dental surgery which they claim to cover. So we filed our claim three weeks ago dint hear anything, so we called them. They said that a vet we had used three years prior to getting their coverage wont respond to their request for pet history and that they would not pay until this vet comply with their request. I have no leverage to force this vet to send trupanion anything. What a great out for them. They have revieved the last hundred dollars im eer going to give them. My guess is that they take your money but when you need them they dont pay out figuring that you will get mad and just move on. What a scam company. If you still feel like giving this company any money with the expectation that they will pay then you deserve to get stiffed. I wish I had read a review like this three years ago Id have over three thousand more dollars in the bank right now.

I was given a free trial of Pet Secure after adopting my dog from my local SPCA. The first day we got our dog home we fed him some food and he chowed it down very fast. Shortly after he showed signs of bloating and also had a little diarrhea. We took him to the vet right away because of the bloating and the vet informed us that it wasn't anything too serious and gave us some medicine for his stomach and he was fine for the next two weeks. Fast forward to 2 weeks later and he was somewhat lethargic and not eating which is strange for him as he loves to eat. Took him to the vet again and was diagnosed with Parvo. We let the vet care for him for 1 day and decided to do home care for him ourselves. The next day that we got him back from the vet he was like himself again which is weird after reading horror stories of the Parvo virus. We treated him as if he was still fighting the virus and kept his fluids up and glad to say he's doing well. The one day care at the vet costed us $750. We put the claim through and was denied because Pet Secure stated that Parvo was a pre-existing condition and that he showed symptoms of the virus based on the first time we took him to the vet for bloating. While they may be right in that he most likely contracted the virus from the shelter but basing that decision on his first vet visit dealing with the bloating issue is just plain looking for an excuse not to cover the claim. Glad to say that I didn't waste any money with their useless policies. Like all insurance companies they will look for any reason to deny a claim even if they can make a connection to two unrelated issues. I currently have PetPlan for my two dogs now and have not had any issues with them. Keep your money and either a) Save the money you would have contributed to the insurance policy yourself for those unexpected vet bills b) Find an "actual" reputable pet insurance company such as PetPlan or Trupanion.

I submitted my claim for my dogs cancer diagnoses and heard back within 45 minutes that I had been approved and my reimbursement was issued. I dealt with Jessica and checked in to see how I was doing and even sent me a picture of her own dog lounging by her computer to brighten my spirits. Overall an amazing experience and I'm so happy were with Trupanion!

I submitted my claim for my dogs cancer diagnoses and heard back within 45 minutes that I had been approved and my reimbursement was issued. I dealt with Jessica and checked in to see how I was doing and even sent me a picture of her own dog lounging by her computer to brighten my spirits. Overall an amazing experience and I'm so happy were with Trupanion!