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Trupanion is truly amazing with the coverage they offer. I have never had any issues with claims that I have submitted and they always have an answer for any questions that I have.

Trupanion is truly amazing with the coverage they offer. I have never had any issues with claims that I have submitted and they always have an answer for any questions that I have.

My 4-month old puppy Pepper got seriously ill after we sprayed our yard for ticks. We had to rush her to the Emergency Clinic where they had to keep her overnight to run several tests and give her all fluids and various medications intravenously. They sent us home on a Sunday with 4 different medications. I submitted the claim on Monday and they completed their review on Wednesday! In addition to the efficient and speedy claims processing, I received a personal email from them on Sunday asking how our little Pepper was! This wasn't one of those emails that automatically goes out after a few days--it even referenced what had happened to Pepper and told me to give her a hug from Healthy Paws! This level of customer service is rare--I was a VPI client for almost 14 years with my previous dog (may she rest), and never did I get an email like that. Human medical insurance companies could learn a thing or two from Healthy Paws! It's no wonder they are consistently rated one of the best pet insurance companies out there. Their insurance packages are, themselves, impressive enough--but that kind of customer service is really second to none. As other reviewers have said, they really treat their clients like family.

I took my dog to the vet because he had been sneezing and I was shocked to learn that he had nasal cancer. I was told without treatment, he would have 3 months to live. Or I could opt for the very expensive treatment and he would have a few more years. So far the vet bills have been over $13k, and there have been no hold ups or issues with the Embrace insurance at all. They even are covering acupuncture and herbal treatments. It's easier to use than my personal health insurance. I highly recommend Embrace.

I have had no complaints. Customer service, claim processing, and communication have been above and beyond my expectations. Even when there was an error on Embraces's part with a withdrawal,..I can't even call it a complaint. It was a mistake and it was handled efficiently and quickly and my money was immediately deposited. No problems here at all, I have urged several friends to contact embrace and they are as happy as I am.

I used to believe that pet insurance was a waste of money. Not any more. We lost our golden retriever Lexi quickly , devastating and very expensive. When we were ready to adopt again I started looking at pet insurance. I spent weeks comparing and finally settle in Embrace. I have to say they have not disappointed. My claims are processed quickly and efficiently. I love that they communicate with me at every step. This is worth it.

Trupanion is always easy to work with, they are great about getting back to you quickly. My claims have always been paid within a couple days. It is so worth paying the small monthly premium to have to peace of mind when something major does happen. Without Trupanion I would have had to euthanize two of my pets purely because of financial reasons. I would highly recommend it to anyone.

Trupanion is always easy to work with, they are great about getting back to you quickly. My claims have always been paid within a couple days. It is so worth paying the small monthly premium to have to peace of mind when something major does happen. Without Trupanion I would have had to euthanize two of my pets purely because of financial reasons. I would highly recommend it to anyone.

My one year old French Bulldog recently needed soft palate surgery and also surgery on his nose for Bracheocephalic Syndrome, something that can happen often with this breed. Healthy Paws was one of the few insurances that did not exclude this syndrome. Pierce had his surgery (and is doing great). I emailed the insurance a couple of times to make sure I was sending them the right information and had replies within an hour. When I had to call the company, the person I talked to was so kind and helpful. It was a pleasant experience. Filing my claim through their website was so easy and my claim was processed and I received my payment within one week. It would be so nice if medical insurance companies could be this great!

I appreciated that trupanion was able approve and process my claim at the vet's office so I only had to pay the balance. I called to discuss my claim on a Saturday and was connected right away with a representative who was able to answer my questions. Thanks for being awesome!