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Took out a policy more than a week ago…
Took out a policy more than a week ago never heard another word. Don’t know if I have coverage or not. Not sure I want to do business with the company who tells me my files and underwriting and they’ll get back to me when they make a decision. In reading through the reviews, this appears to be a very common problem that either you never hear back from them while your file is an underwriting, you do hear back from them and they cancel your policy before it’s even issued for underwriting reasons, or lastly policy just shows up in the mail with no explanation as to why it took so darn long to get there, and you find that the effective date of your coverage is weeks after you applied. This is very poor insurance underwriting to say the least. Wondering what individual state departments of insurance would think of these tactics. Also seems to be a common theme where after you have a claim, even though your policy is still active, they’ll cancel your coverage and then invite you to reapply only to add multiple exclusions based upon prior claims. Update, will give another star. Never heard from them until I got a policy in the mail. Maybe I missed something but in the whole process I never saw anywhere that said there was a waiting period for a brand new kitten that had been to the vet for a vet check prior to purchasing. Long story, short, When I got my policy, it was dated 14 days after I submitted my application. We’ll see what happens when I take my kitten in for a neuter in the next couple of months. I’m still not happy with the lack of transparency, and follow through to let me know that they had received my paperwork and that my policy would begin on a certain date. I’m not holding much hope that this company will pay its claims without a fight. Will update in a few months.
Insurer: Nationwide
By: ahi
So easy to file claim and get…
So easy to file claim and get reimbursed. I love it. Not my first pet insurance company either. I finally got it right with Met Life.
Insurer: MetLife
By: Amber VanDerwarker
Easy and efficient
My dog recently had a 24 hour stay in the vet hospital for eating a foreign object and they worried about a possible obstruction. It was an expensive stay but the whole claiming process was very easy and fair. Our refund has already been deposited to our account. Thank you to the hospital and insurance for helping us when it was stressful.
Stephie was great
Stephie was great. She answered all my questions and let me know how everything is going to work. I feel good about the purchase.
Insurer: Prudent Pet
By: Jessica
really fast reimbursement
really fast reimbursement
Insurer: MetLife
By: Bianca
Good customer service
Good customer service, prompt reimbursement
Insurer: MetLife
By: Tiffany’s mom
Filing a Claim
All went smooth, processed quickly.
Insurer: MetLife
By: Rosa Thorp
The company does a decent job of… a
The company does a decent job of approving claims but it takes far longer than it should. It should not take multiple weeks and a few inquiries to complete a claim. I had to have surgery on my dog because she had imbedding teeth but my vet said she had some tartar and it was denied. I think overall they are a decent company and cover a good bit but it takes time to complete a claim and the price continues to rise every year.
Insurer: MetLife
By: customer
Last claim was completed quickly.
Last claim was completed quickly.
Insurer: MetLife
By: Andrea Taylor-Lee
Quick and easy process
Quick and easy process
Insurer: MetLife
By: Linda Obenauer-Kutner