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When you call them the service is excellent . Very polite and concerned about you and your animal. They are very helpful in answering any of your questions. I'm very pleased and so glad I got this insurance. I would highly recommend this company.

When you call them the service is excellent . Very polite and concerned about you and your animal. They are very helpful in answering any of your questions. I'm very pleased and so glad I got this insurance. I would highly recommend this company.

Questions are readily answered on the phone, and email the claim makes it simple and efficient.

Questions are readily answered on the phone, and email the claim makes it simple and efficient.

Intermittent diarrhea. Ongoing Resolved now.

Intermittent diarrhea. Ongoing Resolved now.

Great company, assists and is concerned about their clients.

Great company, assists and is concerned about their clients.

I was very skeptical about pet insurance after initially cancelling on trupanion because their claim process was horrendous and rates really shitty for what you get. I signed up with healthy paws and recently my dog had surgery for an intestinal blockage and healthy paws paid the claim in only 3 days. (Almost $4k). I was REALLY pleasantly surprised- other insurance companies find every way they can to avoid getting you your money. Healthy paws paid my claim with no questions asked. Their app is ridiculously easy to use- just take a pic of your invoice and you're DONE. Nothing to mail in. Additionally, their customer service is AMAZING and you can always get a kind helpful person on the phone- and they check up on you after an illness. I'm very satisfied.

I thought after all was said and done with Neekos TPLO surgery I would submit the invoices for all the medications etc. It turned out to be a bit more difficult than I thought it would be but not once did Trupanion make me feel silly or foolish.....even after my Vet mistakenly sent in invoices for a pre existing condition. And it turns out we are still not done with Neekos recovery yet I know Trupanion will be there to help along the way. And for those of you reading this and wondering if I am a real person I AM. And I am telling you even if your animal has a pre existing condition you never know what else could happen. Without Trupanion my 4 year old Husky would not be with me right now. Get pet insurance!