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Alice was very pleasant to talk with
Alice was very pleasant to talk with
Insurer: Trupanion
By:
Compassionate, efficient service!
I’ve had to submit multiple claims over the past few weeks for my cat’s urinary blockage. Submitting claims was so easy through the app, and when I called to check the status of my claims, the reps I spoke to were kind, and genuinely caring. I would recommend Trupanion to anyone to ensure they can cover costs of their pet’s urgent care.
Insurer: Trupanion Canada
By: Jenna
You can’t get better than Trupanion
You can’t get better than Trupanion. I enrolled my puppy at 8 weeks old and she is 1year and 5 months now. In that short period of time she has had cherry eye, an ulcerated cornea, elbow dysplasia and now hip dysplasia. Trupanion covered 90 percent of the cherry eye surgery ,the eye ulcer care , elbow fragment surgery, elbow platelet stem cell injection and all the medications involved. Oh and they are covering hip replacement surgery this April 29 2021. To say that they are a lifesaver would be a severe understatement. I highly recommend Trupanion.
Insurer: Trupanion
By: Gary Amrine
Pets Best is the best.
Pets Best is very responsive and has reasonable rates compared to other pet insurance companies.
Insurer: Pets Best
By: Dee
Thank My Lucky Stars for Healthy Paws!
Murphy is my fourth pure bred German Shepherd. I've insured all but one of them, and I learned that was a mistake because it is always something with the pure bred Shepherds although it's mostly been a different issue with each one. Murphy is the first dog I've insured with Healthy Paws and they are by far the best. The claims handling process is super simple, they pay very promptly and customer service is very helpful. Murphy just had both of his elbows operated on and I wasn't sure if everything would be covered so I called for some guidance. Although they can't guarantee coverage, they will explain what categories of treatment won't be covered. For example, treatment considered experimental like stem cell shots is not covered. Frankly, I was surprised at the breadth of the rehab they do cover. I also think that the unlimited dollar amount of claims is hugely important. I could not have afforded all of the treatment Murphy requires without the policy (his elbow surgery and treatment will end up costing about $7K). Luckily, I have 90% reimbursement. Although it costs a little bit more in premiums, Healthy Paws reimburses me more each month than I pay in premiums because Murphy also developed allergies and is on monthly meds that are expensive. Sometimes I even feel a little guilty submitting claims because they have paid so much more than my premiums. I've recommended Healthy Paws to a lot of people, but generally they don't end up even getting insurance. That seems insane to me. It is one of the best investments you can make in your pet.
Insurer: Healthy Paws
By: Deborah
TRUPANION HELPS POOTER WALK AGAIN!!!
We're in the midst of our filing our first Trupanion claim in the three years that we've had Trupanion pet insurance for all three of our shelter dogs. Natalie, Tanya, and Jen, the three Trupanion representatives that we've worked with on this claim have been positive, patient, and professional, throughout! Tanya and Natalie helped us start the claim, obtained the needed records and estimate, and elevated it. As Claims Specialist, Jen, was able to push the CRITICAL pre-approval through the very same day! Thank you for helping us to be able to afford and obtain critical back surgery for our 3 y/o Shih Tzu Benjamin, aka Pooter. Were it not for having Trupanion, we might have been forced to make decisions based on our current (mid-pandemic) finances-- rather than the excellent prognosis for a full recovery that his surgeon affirms. We thank Natalie, Tanya, Jen, and the entire Trupanion team for helping to save Pooter's life and mobility. We are grateful! Daniel, Sequoia, and Alana (Hugs from us and tail wags from Pooter who is in recovery, as we write this).
Insurer: Trupanion
By: Daniel Williams
Call them up, you won’t be sorry
Great customer service, friendly, easy to work with, everything I’d hope for. 7 or 8 year customer now and just added a 2nd bundle of energy.
Insurer: Trupanion
By: Derek Richard
The usual good service.
I had questions concerning my coverage. Got the answers I needed quickly and courteously.
Insurer: Trupanion
By: A B Rubin
False claims and rate increases
After telling me that I would “lock in” my pet’s insurance rate so I wouldn’t see significant rate increases, Trupanion has nearly doubled my monthly premium in just 3 years. I’d call that false advertising and making a false claim. I’ve never even made a claim to warrant such a large increase. They told me that the increase was due to my state and local area. That the increase was done so I wouldn’t see the rate “skyrocket”. To me, nearly doubling the rate in 3 years is the very definition of a skyrocketing rate. When we move in 3 months, I’ll be canceling my insurance with Trupanion. I urge you to consider my story before signing anything with them. If you’re fine with your rate nearly doubling every 3 years, then sign away. UPDATE: I see they have responded with a non-response. My indoor cat has had no changes in health. She goes once per year for a physical. I’ve never filed a claim. Trupanion nearly doubled the monthly rate on a indoor cat that just turned 5 with no health problems. So AGAIN, I reiterate that if you want unjustified monthly increases on your premium so that it nearly doubles every 3 years, use Trupanion. Otherwise, I’d find another insurer. And I already called them about this issue, which is why I’ve posted this negative review. They stand by their decision to skyrocket their rates for absolutely no reason whatsoever.
Insurer: Trupanion
By: Amy Bowman