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With a new puppy and a cat that spars…
With a new puppy and a cat that spars with the neighborhood heavyweight, I am so glad that I got Embrace. The wife was skeptical at the start but has been won over. In less than a year it has proven its worth several times over. Whether it is the pound of dough that the dog counter surfed out of the kitchen, or the bloodied face and stitches my Rocky cat going after Apollo Creed, Embrace has stood by me and quickly resolved my pets needs and reimbursed me in a timely fashion. The app has made it a very easy thing to accomplish and I have become very good at using it in the 8 months I have had it for my pets. Thanks for your hard work and help. You guys are great.
Insurer: Embrace
By: Jacques Diano
Our dog recently had to have his toe…
Our dog recently had to have his toe amputated because of an injury. The claim was easy to file and they paid 90% of the entire amount, after the deductible was met, with no tedious questions asked. We have 2 dogs covered by Healthy Paws and they have been great each time we have needed them. Also, we got the reimbursement check in record time!
Insurer: Healthy Paws
By: Kelly Cummings
I learned the hard way
Switched to Petplan insurance. Better coverage and lower premiums. Insured my first pet with Trupanion. Unfortunately and unbeknownst to everyone, she was born with chronic kidney disease. Wish I had insured with Petplan. The cost of many exams would be covered. I'm so sorry I didn't do more of my own research before buying into a Trupanion policy. There's nothing I can do about pooch #1, but pooch #2 is getting better coverage for less money. Live and learn, right? More than anything, I hope my new pup is healthy and happy. Respectfully Mary
Insurer: Trupanion Canada
By: Mary Doan
Such a relief in times of panic
It was a piece of mind that I could upload the emergency vet bill from my phone through the app. Then I see they started processing it immediately and I got an email saying that they are sorry my pup wasn’t feeling well. The check came so quick that I didn’t have to stress over having the money. Totally worth the monthly payment.
Insurer: Healthy Paws
By: Pauline
Because it's quick and covers…
Because it's quick and covers everything a furbaby would need I definitely am happy thank you
Insurer: ASPCA
By: Allison McPherson
Quick turnaround once claims are…
Quick turnaround once claims are entered by vet. Very satisfied.
Insurer: Embrace
By: Marie U
No response
Requested a claim and no response , must be a scam
Insurer: Petsecure
By: cliff
Raised rates with no claims
I wish you could have negotiated our policy. Poor business practice on your part. Please do better to retain your customers. 40% increases in policy costs without any claims is outright unacceptable and you should be embarrassed.
Insurer: Healthy Paws
By: Megan
Discriminatory Evaluation of Pre-Existing Conditions
Although most people have had a good experience with Pets Best insurance, I was financially and emotionally devastated by their lack of communication, support, and compassion for me and my dog. I signed my dog up for Pets Best insurance after a dear friend of mine recommended them to me. My dog was approaching 7.5 years old and had no current health issues, so I thought it best to sign her up before she developed any. My dog presented with lameness during the waiting period, and it was unclear to me and my veterinarian what the cause was. The diagnosis was unclear, but it was suspected to be an injury based on the X-Ray. About three months after the waiting period ended, my dog was diagnosed with osteosarcoma (bone cancer) and was recommended to undergo chemotherapy and an amputation of the diseased limb, which would have given her another year of life as opposed to two months (without treatment). I thought to myself, “thank goodness I purchased pet insurance!” Actually, I have no one to thank and definitely NOT Pets Best. Pets Best settled that the cancer was linked to the lameness that presented a few months prior during the waiting period, so they labeled the cancer as a pre-existing condition, even though my veterinarian records revealed NO EVIDENCE of a cancer diagnosis BEFORE or DURING the policy waiting period. Pets Best even had my veterinarian records to prove that there was no evidence of a pre-existing cancer diagnosis. Therefore, I would have been stuck paying for all medical costs IN FULL. The limb amputation alone would have cost me $1,000-$2,000 and chemotherapy would have been $400 per session. My dog needed at least weekly chemotherapy which meant that I would be paying, out-of-pocket, $1,600 per month, or $19,200 PER YEAR, JUST FOR THE CHEMOTHERAPY. That is half of my net salary! I am a mental health professional working in the non-profit sector, so this is a HUGE burden on my heart and my finances. I had to make the heart-wrenching decision to euthanize my beautiful dog because I could not afford her care. Pets Best discriminated against my dog without full consideration. My dog had a healthy medical record with NO EVIDENCE of pre-existing conditions, and they had the veterinary records to prove it. Based on Pets Best treatment of me and my pet, I don’t believe that Pets Best cares about the well-being of their customers and their pets. It’s clear to me that Pets Best will find any way that they can to NOT pay for your pet’s medical treatments by prejudicially asserting that any presenting accidents/illnesses were due to a pre-existing condition. I have lost trust in Pets Best and will NOT insure with them, ever again, and will NOT recommend them.
Insurer: Pets Best
By: Ari