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Great prompt service
All interactions have been prompt and friendly
Insurer: Trupanion
By:
All of my questions were answered and Sarah was so nice.
All of my questions were answered and Sarah was so nice. Makes you not dread calling when you know you will have kindness on the other end!
Insurer: Trupanion
By:
Trupanion claim.
All taken care of by our vet's staff. Process couldn't be easier.
Insurer: Trupanion
By:
Always a pleasant experience with your agents.
Always a pleasant experience with your agents.
Insurer: Trupanion
By:
always very responsive and helpful
always very responsive and helpful
Insurer: Trupanion
By:
Because customer service.
Because customer service. Abby was extremely helpful and a pleasure to talk to.
Insurer: Trupanion
By:
Because the service has been good with this insurance.
Because the service has been good with this insurance.
Insurer: Trupanion
By:
Dont do it
Trupanion let me and my pup down. A vet recommended dental surgery was turned down because (wait for it) they didnt like the way the invoice from my licensed vet was printed. I just cancelled. For $1,700 I expected to get SOMETHING back. Even a small amount.
Insurer: Trupanion
By: Cancer
THE BEST DECISION I COULD HAVE MADE!
In August 2017, we welcomed Lola, our little black Bichon Poodle to our home. Having owned previous pets and understanding the increasing prices of Veterinary services, I made a decision to purchase pet insurance. After extensive research and comparisons, I selected Healthy Paws Pet Insurance. Several months later we welcomed Teddy, Lola's baby brother, a white Bichon Poodle to our home and added him to our Healthy Paws Policy. While I am always a careful shopper, little did I know that I had made one of my best decisions ever. As time passed, both Lola and Teddy experienced visits to our Veterinarian. I was able to submit my Claims easily on line and received prompt reimbursement. To be honest, this service is exactly what I expected from any reputable business. However, other things that i experienced from the Healthy Paws Staff is like nothing I have ever experienced before. Teddy tore his ACL in his right hind leg, and needed surgery in October 2020. As often occurs he need ACL surgery on his left leg in April 2021. As always my claims were processed timely within only 2 days, which was excellent. But that is not the best part. I received e-mails from several Healthy Paws Staffers wishing Teddy well before his surgeries and then following up with hugs, kisses and well wishes for speedy recoveries following each surgery. This personal, kind, thoughtful services is like nothing I have ever experienced before. They made Teddy, Lola and me feel like we were the most important people and doggies in the world. I'm sure you can realize how traumatic it is when your little furry ones are sick and even require surgery. Healthy Paws Staffers are not only efficient representatives, they are FAMILY!! They could not have treated us better! They are amazing! I am so grateful that I selected this company and give them the highest recommendation possible. As I said: THIS IS THE BEST DECISION I COULD HAVE MADE!!
Insurer: Healthy Paws
By: Elaine