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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

10

out of 10

Amazing Level of Customer Service

I couldn't rave any more about an insurance company. Pets Best is a wonderful one at that and staffed by true animal lovers too! I haven't had the best experiences with other pet insurance providers, but continue to be surprised by the level of service Pets Best has provided.
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED: Domestic Longhair
  • AGE OF PET: Over 8 years

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10

out of 10

Customer service that went above and beyond for me

We had to get emergency care for our cat that amounted to more than a $1000 charge from the vet. We faxed the claim to Pets Best and called to make sure they received it. Bryn went above and beyond what I would have expected to verify that they had received it and she was very understanding and more than helpful during the entire process. I really appreciated the extra effort she put in to helping me.
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED: Ragdoll
  • AGE OF PET: 1 - 8

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10

out of 10

Willing to Listen

Our claim for a skin biopsy was turned down. I was told it was a pre-existing condition which is was not. My vet's assistant was the one who contacted Embrace and after a few discussions and proper documentation from the vet, the decision was reversed and my claim was covered. I am glad to know that there are people willing to listen and understand different circumstances where our pets are concerned. I received my check a few days after I received an e-mail stating that they were paying my claim.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Goldendoodle
  • AGE OF PET: 1 - 8

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10

out of 10

Happy with Embrace

I've used the Wellness Plan for both of my Border Collies and have gotten 100% reimbursement for all of my claims submitted. The payment is quick too. I have had nothing but positive experiences so far with Embrace, great customer service. There is always a "live" person to talk to when you call with a question and they always know the answer. Thanks for keeping my babies safe.
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Border Collie
  • AGE OF PET: 1 - 8

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10

out of 10

Professional Customer Service Staff

For the first time, I have bought insurance for my new puppy. Pets Best has excellent service and their staff is extremely professional whenever I have questions about a claim or about my policy.
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: Under a year

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10

out of 10

Helpful on all counts!!

Embrace counselors helped me with setting up coverage as well as setting up auto pay and direct deposit to receive reimbursement for clailms. Also alerted me to do an orthopedic exam to eliminate pre existing conditions and prompt reply to questions and truly caring about my pet! People who care and love pets is what Embrace is all about!
  • INSURER: Embrace
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: 1 - 8

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10

out of 10

Extremely helpful customer service

I called in because I had questions on submitting my first claim. I was delighted by both Jane and Megan who were both extremely helpful in the process.
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED: Bichon Frise
  • AGE OF PET: 1 - 8

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8

out of 10

Quick Turnaround

We knew up front that our dog Jasmine's surgery had exceeded the plan maximum but everything we could get back towards the expense helped. The total cost to us was over 5k and the plan maximum was 1500. In general we always exceed what the plan considers "reasonable costs" which is usually disappointing but we expect it. I was pleasantly surprised at how easily and quickly our claim was processed. I was expecting 4-6 weeks but the majority of items were processed within 2 weeks. The only delayed item was due to the surgery center's delay in responding to ASPCA. Everything was very easy we submitted the claim and all paperwork online and within a few days got an email letting us know everything had been processed then a few days later we received our reimbursement. We even got a follow up call from the ASPCA to see how Jasmine was doing and to see if we were satisfied with the claim process.
  • INSURER: ASPCA
  • POSTED: 08/29/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: Over 8 years

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10

out of 10

I'm very satisfied with Pets Best!

I am so very satisfied with Pets Best Insurance. I can speak with a real person and helps me with my concerns/questions.
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED: Poodle (toy)
  • AGE OF PET: 1 - 8

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10

out of 10

Excellent service!

Excellent service! I have been very happy with the high level of professionalism and excellent insurance products.
  • INSURER: Pets Best
  • POSTED: 08/29/2017
  • BY:
  • BREED: Himalayan
  • AGE OF PET: Over 8 years

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