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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Horrible Customer Service
I was thinking about going with Pets Best, but after being on hold for 40 minutes, and then another wait where I got sent to voicemail, I decided against it.
Insurer: Pets Best
By: Jade
Reliable, affordable, and truly good customer service
We have been really grateful to have found and relied on Healthy Paws for over five years. Our rescue dog was ~ 8 when we got him, and Healthy Paws made getting the insurance for him easy. As he's aged and run into several severe health issues, some of which have required multiple vets to diagnosis, we have been able to proceed without issue because of the quality of coverage and the quickness for disbursement to us via direct deposit. It is incredibly easy to file a claim and staff have personally reached out to us (not just transactional emails). Their policies are clear about what is covered (no plan covers pre-existing conditions) and all communication is easy to understand.
Insurer: Healthy Paws
By: Hanna O.
Horrible Customer Service.
I was thinking about going with this insurance company, I called with a few questions, after 35 minutes on hold I decided to go with another provider.
Insurer: Pets Best
By: Jade Guza
Great service!
the clerk answered all of my questions, was polite, and very knowledgable. she put my mind at ease about the choices I had to make regarding my pets.
Insurer: Prudent Pet
By: Aretha
I have been with Trupanion all my life…
I have been with Trupanion all my life with my animals and they are by far the best Pet Insurance out there, they are not only courteous when u r speaking to them, but they pay for pet bills almost immediately and there is never any hassle, they have come to the front on a few occasions with the pets in my life, Thank u Trupanion
Insurer: Trupanion Canada
By: Lynn
It was great and got my money fast.
It was great and got my money fast.
Insurer: ASPCA
By: Shelly shipley
I have 2 Shih tzu dogs with PetsBest…
I have 2 Shih tzu dogs with PetsBest and have for 3 years. At first it was good pretty quick on return in claims, then started slacking off. Wanting to review medical with Vet every time I sent a claim in like it was a pre existing condition. They have been there since there were pups how could they have possibly had a ore existing condition. I believe it was just to make you wait longer for a check. Tried changing my deductible on one dog. They said no can’t do that you have to have 12 months of no invoices for us to do that. Well what is insurance for if you don’t use it. That’s why we get it Just very disappointed in how they handle things. I probably wouldn’t recommend them to anyone
Insurer: Pets Best
By: Christy Hyde
I am grateful to Trupanion
I am grateful to Trupanion. When my dog was ill and needed hospitalization they were there with quick payments to the doctor. Excellent customer service. Excellent communication. Love it!
Insurer: Trupanion
By: Robin Seligson
This is a great company
This is a great company. Paid all my vet bills hassle free.
Insurer: Trupanion
By: lesa endress
We’ve used Trupanion for about 4 years
We’ve used Trupanion for about 4 years. I’ve been very happy with what they have to offer and are great about reimbursement. The rates seem to be increasing but I don’t have a good comparison.
Insurer: Trupanion
By: Jane Cauley