216,974+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,974 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The only thing you did that was wrong…
The only thing you did that was wrong was charge my mom twice for the same policy. We’ll be contacting you regarding this. Other than that it was a pretty easy process and great rates!!
Insurer: Sonnet
By: Dave Punga
Do not get coverage with them
Do not get coverage with them. My cat came home from the shelter with some sneezing I went to the vet and it was all good but that was before the policy period. However a month later he had some cough and there was nothing to do with the first time so embrace decided to rule in their own favor and say that was pre existing and I would have to wait a whole year to claim cough again. Totally stupid company, I do not recommend AT ALL. It’s absolutely ridiculous to claim that any sneeze and cough is now pre existent I would rather pay out of my pocket than pay money for a scam company on top of paying out of pocket bc you will have to do that anyways. I will be more than happy to call on Monday to cancel my policy. Go with spot insurance.
Insurer: Embrace
By: Gabrielle Da Silva
Be very careful
Be very careful with this pet insurance. My claim was denied because my cat showed symptoms (lethargy, fever) during the waiting period—even though there was no confirmed diagnosis at the time. They consider symptoms alone enough to classify a condition as pre-existing, which can exclude even diagnostic testing. I went through the full appeal process, including a letter from my veterinarian and a complaint to the Texas Department of Insurance, and the denial was still upheld based on policy language. Make sure you fully understand how waiting periods and pre-existing conditions are defined before choosing this policy.
Insurer: MetLife
By: Meg
I was very pleased with the amount that…
I was very pleased with the amount that was paid on my claims.
Insurer: Fetch
By: Darnell
Melody was very patience &…
Melody was very patience & knowledgeable. Made sure I understood my policy and took the time out to go over every detail. Her service is the reason why I decided not to cancel & added another pet policy.
Insurer: Nationwide
By: La’Kenya
After 15 years and 5 dogs you cancelled…
After 15 years and 5 dogs you cancelled my insurance, stating you no longer service my area. Ugh
Insurer: Nationwide
By: Jacquelyn Lady A Phelon
Unfortunately the plan does not convert…
Unfortunately the plan does not convert the currency of the claim. I paid in USD and received the reimbursement in CAD. Even it is the policy, I don’t think it is fair, this is why you don’t have 5 stars.
Insurer: Spot Canada
By: customer
Excellent service
Excellent service! After and almost $3000 emergency, we received reimbursement within days. This is my first time ever using pet insurance and I am beyond thrilled with how everything was handled. We were reimbursed exactly as much as we had expected.
Insurer: Spot
By: Wren
Great customer service
Speaking to a representative was very helpful. They answered all my questions, were patient and courteous. I have already recommended Spot Pet Insurance to friends.
Insurer: Spot
By: Lana Alliott
It has helped
It has helped, once the deductible was met, to be able to afford the vet visits on illnesses. But I wish I knew before hand that they had special coverage for vaccinations or neutering, because all that was not covered.
Insurer: MetLife
By: JUDY