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BOGUS PREEXISTING CONDITIONS
We have 2 policies right now with MetLife pet insurance. Our first policy with our 5 yr old dog has had no issue to speak of. A few denials that weren’t denials but with a call to customer services it’s fixed no problems. But our newest policy with our new puppy has been very disappointing so we are changing her to a different company. As soon as we got the puppy the breeder said they she gets sick in the car so when I took her to her first vet appt we hadn’t started her insurance yet. In a conversation with the vet I mentioned that the breeder said she may get carsick and we had a long road trip planned for a few months later. So the vet said right before the trip they could giver her cerenia to help with that. Fast forward 2 months, she is now covered with MetLife and thy prescribed her cerenia just in case. When I submitted it to MetLife they denied it for a preexisting condition. I called them and they said it’s because I mentioned it to the Dr in passing and now that’s it’s in her notes she has a preexisting condition. So now every time she is prescribed cerenia for anything they will not cover it and possible other stomach issues because they have her with a colitis preexisting condition for possible car sickness. The vet sent a letter explathe conversation and they still Denied it and she’s stuck with this “preexisting condition” she doesn’t even have. She never needed the cerenia because she was fine. The vet was shocked. He said he’s never heard of “motion sickness” listed as a colitis preexisting condition! It’s very disappointing and frustrating. And you can’t speak to actual people responsible for coming up with these “preexisting conditions” of course. It just is was it is. Typical insurance BS!
Insurer: MetLife
By: customer
MetLife has been AMAZING compared to…
MetLife has been AMAZING compared to Truepanion. The plans offered are better, the claims process is super easy and fast, and everything has been super smooth. Love having my pet insurance with MetLife.
Insurer: MetLife
By: Julia B.
Easy to submit claims and quick…
Easy to submit claims and quick responses from customer service.
Insurer: MetLife
By: Jessica
First times use
I have had the insurance a few years and this was the first time I needed to use it on a fractured tooth. The process took a few days which was a little surprising.
Insurer: Trupanion
By: Claire
Easy claim process and quick…
Easy claim process and quick reimbursement.
Insurer: Pumpkin
By: Joanie
It was easy to add my new kitten to a…
It was easy to add my new kitten to a policy for his health.
Insurer: Nationwide
By: Deborah Shultz
Yaz was helpful
Yaz was helpful, great, and informative. I’m only subtracting stars because the audio quality was horrible. The audio was very fuzzy, so it was hard to hear what Yaz was saying and I had to ask him to repeat himself many times.
Insurer: Nationwide
By: customer
It is always so easy to submit a claim…
It is always so easy to submit a claim for MetLife Pet insurance. The claims are reviewed in a timely manner and reimbursement is usually within a week. I really appreciate it!
Insurer: MetLife
By: Chris
Claim
It is relatively easy to submit claims for reimbursement.
Insurer: MetLife
By: customer