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I couldn't be happier with Met Life
I couldn't be happier with Met Life. my dog has had a couple of injuries since we brought him home last April. met life is clear about what paperwork they need from you and the vet in order to process the claim, so there's no back and forth delaying their claims review. They let you know when they receive the claim and keep you updated as far as when to expect payment and they are very accurate and quick in processing the claim, In no time, you found the payment deposited to your bank account. I searched a long time when trying to decide what pet insurance would be best for me and my dog. I am so very glad I chose Met Life!!
Insurer: MetLife
By: Nancy Rock
I am extremely frustrated that Healthy…
I am extremely frustrated that Healthy Paws won’t cover an exam at an emergency vet clinic. Obviously, I’m there because of an emergency. And when they cover the procedure that fixed the problem, to not cover the medical exam prior to the procedure makes no sense.
Insurer: Healthy Paws
By: Alixandra Steier
Very poor claims process
Very poor claims process. They reject claims for no reason and provide poor customer service when you call. Do not recommend
Insurer: Healthy Paws
By: LEONARD
Excellent customer service
The customer service I received from Brandi was excellent. She answered all the questions I had. The price of the two policies for the deductible, amount of the policy and reimbursement rate I chose was very reasonable. I had a concern as if your pet is ill, you have 48 hours to get in to a vet or the claim could be denied. My vet is booked sometimes a week out but Brandi advised me I could go to another clinic or an urgent care clinic and this would meet the 48 hour requirement. After purchasing the policy you get notified several times to add your pet's previous vet records. I didn't know this was required when I bought the policies so it took a bit to get the records from the vet. Prudent's on line app is very easy to use which is a plus. I haven't filed a claim as I just bought the policies but I'm hoping filing a claim is as easy as purchasing the policies.
Insurer: Prudent Pet
By: Sheri S
The whole experience is fast and very…
The whole experience is fast and very user friendly !
Insurer: MetLife
By: Cynthia
Very easy to submit the claim for my…
Very easy to submit the claim for my sick fuzzy son. Met Life quickly processed & sent a check!!
Insurer: MetLife
By: customer
Quick, efficient and transparent
MetLife is quick and efficient processing my claims. They are transparent and I appreciate the ease of their online/mobile platforms!
Insurer: MetLife
By: customer M
Very helpful
Rebecca helped me when I called in to ask questions. She was very helpful and explained things perfectly. Rebecca made choosing Prudent easier. The website was easy to navigate.
Insurer: Prudent Pet
By: Melissa