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Don't Hesitate
"I like how easy it is to file the claim, and my payment seems to come quickly. If you are on the fence, I highly recommend Pets Best! "
Insurer: Pets Best
Veterinarian: Jornada Veterinary Clinic, A Thrive Pet Healthcare Partner
By: Stephanie
Easy claim submission and great Customer Service
We have used Healthy Paws for over 8 years. We rescued a 7 yr old Boston and at that point NYS law allowed for senior coverage through Healthy Paws and it was so helpful. Sadly at age 11 he got prostate cancer and Healthy Paws made it so easy to submit claims and the reimbursements were so quick. I never had to worry about coverage bc it was very clear on what was and wasn't covered after the deductible. All his oncologist visits and chemo meds were all covered. And when it was time to transition him, Healthy Paws was supportive and the cost was covered under the policy. We even got a condolence card from them after George passed. Now with our second dog Ellie, she was rescued at 1 yrs old and we also got her coverage from Healthy Paws. The premium did go up as expected, year after year, however again, I had peace of mind that after the deductible, she would have coverage--she had an eye issue, two different surgeries to biopsy a growth on top of her skin and then the recent procedure was a lumpectomy, which thankfully turned out to be benign. I never had to worry about coverage. Healthy Paws was prompt and clear. I have recommended it to all the new pet owners I know. Unfortunately as noted above, HealthyPaws does not cover new seniors and so our most recent rescue was 5 years old when we got her and I was disappointed that I couldn't add her to Healthy Paws, I had to go to a competitor. I will not name names, but the first year of coverage with the other insurance carrier was terrible. It took almost 3 months for an EOB...subsequently it's gotten better but I had high expectations since I started with HEalthy Paws.
Insurer: Healthy Paws
Veterinarian: North Shore Animal League - Don and Karen Larocca Pet Wellness Center
By: Sandy
Strongly Advise Against Choosing MetLife Pet Insurance - their policies prioritize making and saving money, not your pet's health or your financial wellbeing
Overall, I am extremely unhappy with MetLife Pet Insurance policies and service. The only reason I have stayed on this insurance plan is because if I switch to another provider anything that is currently covered under MetLife policy will be considered pre-existing under a new plan. The insurance model feels like this company exists only for profit without any regard for the wellbeing of people's pets. I am specifically frustrated that my dog's eye condition (pannus) is not covered. Months prior to her diagnosis, I scheduled her for a vet appointment to treat a bite mark and eye redness in one eye. At this appointment, I arbitrarily said the issue started "a couple weeks ago” after playing with another dog - I had waited until the policy started to schedule this appointment because this was our first time at a vet being insured. During this appointment, they could not determine why my dog’s eye was irritated, other than speculating that it was a play injury. She was also treated for a bite at this appointment. Within a week of this appointment, the eye redness went away without treatment. While at first covered, MetLife later retracted coverage after my dog saw a specialist for eye redness in both eyes, citing the initial appointment as proof that the issue began before policy coverage. I appealed the decision, got a doctor from the clinic of the first appointment to sign off that there was no evidence that the issue treated during that first appointment was chronic or pre-existing, nor necessarily related to the chronic condition my dog later developed well into the policy. My appeal was rejected, though I never received a letter in the mail and now it is far too late to re-appeal. Now, nothing related to her eye condition is covered, while I still pay over $100/month for her pet insurance. Because of this, I cannot afford to treat her eye condition and she may suffer permanent eye damage. I feel like we were completely taken advantage of, and roped into a pet insurance plan that is not best for us. More recently, I called customer service with an estimate to have a lump on my dog’s side biopsied. Based on MetLife policy, the customer service representative cannot even say definitively whether or not this biopsy will be covered. While I don’t blame the representative, it is extremely frustrating that is the plain policy of MetLife Pet Insurance to never give pre-approvals for coverage. I strongly advise against choosing MetLife to insure your pets - they are sharks that have backwards priorities, despite what their representatives tell you. For my next pet, I will be choosing a different provider.
Insurer: MetLife
By: Astrid
Purchase the Pet Insurance!
Kalispell, or "Kali", is my husband and I's first dog together. She is such a lover but gosh - it truly feels like she has been involved in something crazy every other month. We secured pet insurance when we first adopted Kali just for peace of mind when entering this new phase of life but now - almost a year in of loving our Kal girl - we are SO grateful that we did. Accidents happen and things change quickly. Having Pets Best Insurance has been such godsent for us personally that we've decided to never own another animal without the security that it provides. Thank you! We are so appreciative!
Insurer: Pets Best
By: Anna
We LOVE Spot!!!
Great quality service and excellent coverage!!! Spot cares and their customer service reaches out with a death of a pet as well! They even have 24/7 vet calls if you have any issues or emergencies!
Insurer: Spot
By: Britt
Easy and fast
Ease of claim and satisfaction with the amount refunded
Better than we ever hoped for
When we adopted our senior dog, we knew we would need insurance. We evaluated a few companies and decided to take the chance and partner with Pets Plus Us. We’ve been with them for over a year now and have been very impressed with all aspects of this company. Their customer service is top notch, should you ever need to call. The website and portal are very easy to use and cover so many different ailments, treatments, conditions etc. We’ve submitted a handful of claims for our senior dog and each one has been handled quickly and efficiently. Would highly recommend Pets Plus Us to anyone!
Insurer: Pets Plus Us
By: Shannon
The website is very easy
The website is very easy. Makes submitting a claim very functional.
Insurer: Embrace
By: Suzanne
Not very Responsible or reputable
We have been paying for insurance with Healthy Paws for 10 years. Our premium has gone up substantially and we have rarely used the policy. We recently had a claim where our dog had an illness and the vet gave us his notes documenting the issue. Healthy paws dismissed it as a well visit and refused to pay. We appealed the claim and have not heard back. They keep saying it is being looked at with no resolution. It seems more like a scam and not worth having the insurance with them. We have used other companies in the past that were much more reputable and responsive.
Insurer: Healthy Paws
By: Jax