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Melissa was awesome in helping me…
Melissa was awesome in helping me through the process.
Insurer: Trupanion
By: Lynn
breeder recommended Trupanion
Our breeder recommended Trupanion, signed up , Even our vet takes Trupanion, the paperwork is handled very smoothly over the fax to trupanion, once you meet the deductible . everything so far has gone smoothly with this company, the associates have talked to are wonderful and the answer very fast on the phone
Insurer: Trupanion
By: Steve Moranville
Easy and fast process
The process was simple and quick. The payment was also quick.
Insurer: Spot
By: Noriko Noble
Pets best are simply the best
I’m very happy with my choice of pet insurance provider. It gives me peace of mind in case of illness or accidents. The process of submitting claims and the time and transparency of treatment are very satisfying. I would definitely recommend Pets Best to other pet owners.
How quick they are to get back to you…
How quick they are to get back to you on a claim
Insurer: Trupanion
By: Leanne
Doesn’t explain very well
At first I sent in a bill I paid and they denied it because it wasn’t itemized… so I asked the vet for a bill that was itemized and when i received it , I sent in the itemized bill and nationwide is still denying the claim with no explanation. What’s going on?
Insurer: Nationwide
By: KT
PetsBest is...the Best! 7 years and counting.
I've been with PetsBest for 7 years with my little guy. So grateful we signed up for insurance, because he ended up having some health issues, and they have been with us every step of the way. Never had a single issue even with complicated claims, multiple specialists to keep track of, and multiple ER visits. Occasionally, we have a delayed claim, but they keep us informed. We have never had a claim denied. Our rates rise every year, because my little guy has serious health issues at this point and is now ten years old. But, that's expected and understandable. They have saved us tens of thousands of dollars. I'm okay with increased rates. So grateful for them and glad I chose them when I adopted my guy. The very few times I have contacted customer service, they have been quick to respond, active listeners, and immediately understood what I needed.
Insurer: Pets Best
By: Lindsey
Website is easy to use and customer…
Website is easy to use and customer service is consistently helpful and compassionate.
Insurer: Pumpkin
By: LH
Customer for life!
Insuring my dog with Trupanion was truly the best thing my husband and I could have ever done! Our dog ended up needing a major knee surgery (TPLO) and they made the whole process super easy and extremely affordable
Insurer: Trupanion
By: Krystal DeGroate
We Really Trust Pets Best for Being Consistent and Reliable
Our dog has chronic liver enzyme issues which require daily medication (and which is 80% covered by our pets insurance). And recently, some of her other metabolic markers were off. Our vet wanted to run a battery of tests to rule out Addisons and atypical Addisons. Just as we have always experienced, Pets Best's process for submitting receipts was super straightforward and the reimbursement was equally straightforward and prompt: we are set up to receive reimbursements via direct deposit. We have had our dog for about 7 years now, and have been signed up with Pets Best for the whole time. Her premiums have gone up somewhat over the years, this is not particularly unusual as a dog gets older and needs more medical care. Still, I called in to customer service earlier this year to discuss our options to bring her premium down. The rep was very helpful - we ended up raising the yearly deductible a little bit and the premium came down by about $450! I wish other companies were as reliable and trustworthy as PetsBest. We are lifelong customers and fans.