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The Customer Service Rep Melissa was An Excellent Rep who handled my Problems efficiently and with expert knowledge and information of my particular concerns.
The Customer Service Rep Melissa was An Excellent Rep who handled my Problems efficiently and with expert knowledge and information of my particular concerns. I feel that as Far as Dealing with Any Customer Service Representatives , Melissa Was One of the Best and her Patience n Knowledge Puts her Miles Among the Best , I Now Realize Why I am a Customer of Trupanion and Will Tell both Family and Friends of the Professionalism and Top Rated Service we can Expect from Trupanion, Melissa keep up the good work and I hope she is used a teaching tool to other employees in their company as she is Definitely an Asset of the Highest Degree .
Insurer: Trupanion
By:
Customer service is always fabulous on the few occasions I've had to call and our vets love you.
Customer service is always fabulous on the few occasions I've had to call, and our vets love you. We tried the rest; we'll stay with the best!
Insurer: Trupanion
By:
Good communications via email and prompt payment of claims.
Good communications via email and prompt payment of claims.
Insurer: Trupanion
By:
Great customer service
Great customer service
Insurer: Trupanion
By:
I purchased Trupanion insurance for my…
I purchased Trupanion insurance for my dog in 2016, when she was a 12 week old puppy. My dog subsequently developed eczema and I use the insurance to pay for her medications. Trupanion invoice processing is clear and fast. The claims are handled rapidly as is the payment of the claim. On the rare occasion I needed to contact the company, everyone on the phone are courteous and helpful. Trupanion is a model for any insurance, people or animal.
Insurer: Trupanion
By: Debbye Rosen
Absolutely terrible company
Absolutely terrible company, do not use them! There are far better pet insurance companies out there that actually pay on claims versus deny every single one you put in. We were with them for 2 months and they would pay on a single claim and just outright deny everyone you put in for bogus reasons that they make up.
Insurer: AKC
By: Tyler Smith
Do not get this health coverage
Do not get this health coverage Its a Big Rip-off Iv been paying close to hundreds dollers and received nothing back they like to give alot of excuses why you are not getting a refund. Or at least half back !!! This is not a recurring issue this illness just started this illness has nothing to with last years issue with my pet and Ive even vested mor money thousands and allI get back is .47Cnts they came up with maney excuss I thought I was investing into my dog so when treatment does come up I can get the support and the back up I needed. Apparantly Not ! When you need them the most Iv vested alot paying monthly payments for a whole year !! All they want is your money dont ever get trupaion again Im telling every one about this scamm they have going on !! And Im going to post all of this on my social media and others. unhappy customer!! Sandra
Insurer: Trupanion
By: Sandra Apodaca
Trupanion Satisfaction
I have always been very happy with Trupanion's coverage, pricing and their customer service. When asked about pet insurance, I always recommend them even though I have another option through payroll deduction, I much prefer Trupanion.
Insurer: Trupanion
By: Angela Bird
I highly recommend Trupanion. They have been a real lifesaver.
I have 3 dogs. 10, 7, and 3 years old. I purchased Trupanion pet insurance for each dog as soon as I got them. The reason for me is peace of mind if anything major happens and I couldn't afford the treatment. I never wanted to use the insurance. Just this past year my 2 older dogs developed major illnesses. One with diabetes and the other with pancreatitis and IBD. We were going to an internal medicine veterinarian every few weeks. I don't know what I would have done if it wasn't for Trupanion. They have never refused to pay any of my numerous claims for both dogs. I am so thankful for them! I always recommend them to anyone I know with a new animal. I highly recommend them. Their customer service is the absolute best!!
Insurer: Trupanion
By: Deborah Shepard
I have had a very good experience with…
I have had a very good experience with Trupanion. I did pay my monthly fee for over two years but when I needed last year with my Lucy they were there. Right now in the middle of a lost of our Lucy when the pain hurts a lot Trupanion was there for me. Got my money covering the expenses in two weeks without moving a finger. Thank you Trupanion you were there when I needed the most.
Insurer: Trupanion
By: Lia Ricardo