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The Customer Service Rep Melissa was An Excellent Rep who handled my Problems efficiently and with expert knowledge and information of my particular concerns.
The Customer Service Rep Melissa was An Excellent Rep who handled my Problems efficiently and with expert knowledge and information of my particular concerns. I feel that as Far as Dealing with Any Customer Service Representatives , Melissa Was One of the Best and her Patience n Knowledge Puts her Miles Among the Best , I Now Realize Why I am a Customer of Trupanion and Will Tell both Family and Friends of the Professionalism and Top Rated Service we can Expect from Trupanion, Melissa keep up the good work and I hope she is used a teaching tool to other employees in their company as she is Definitely an Asset of the Highest Degree .
Insurer: Trupanion
By:
Customer service is always fabulous on the few occasions I've had to call and our vets love you.
Customer service is always fabulous on the few occasions I've had to call, and our vets love you. We tried the rest; we'll stay with the best!
Insurer: Trupanion
By:
Good communications via email and prompt payment of claims.
Good communications via email and prompt payment of claims.
Insurer: Trupanion
By:
Great customer service
Great customer service
Insurer: Trupanion
By:
Great customer service
Great customer service
Insurer: Trupanion
By:
I haven't had to claim anything yet but I had a small problem with an incorrect DOB registered and it was resolved very quickly with Christina.
I haven't had to claim anything yet, but I had a small problem with an incorrect DOB registered, and it was resolved very quickly with Christina. If this is an indication of how efficiently the claims process works, I'm glad I chose Trupanion! ????
Insurer: Trupanion
By:
I've been with Healthy Paws for over a decade.
I've been with Healthy Paws for over a decade. Until they decided to allow a corporate takeover and now it has been destroyed. I will try Trupanion for awhile to see if this company is worth the money. To date, it seems as though all pet insurance companies are just greedy, self involved and have little care for the animals they insure. If Trupanion does not respond to our needs, I will be dropping them as well. Time will tell. This has nothing to do with Phil, who only answered a question about your initial extra charge of $45.
Insurer: Trupanion
By:
Love immediate phone connection.
Love immediate phone connection. Love quick claim turnaround. Premium is a little high, which is why I havent registered my other animals.
Insurer: Trupanion
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