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Unacceptable processing time
Nothing about submitting claims and receiving payment with this company is easy. Signatures are required from both the vet and the customer before submitting the claim. The length of time for a claim to be received after submitting (either by email or fax) is upwards of 4-5 weeks and after you receive a notice that it has been received it is at least 14 days before you are notified of coverage. Then it is another wait before there is a payout. If you are looking for pet insurance so that you don't have money held up waiting for insurance payment, this is not the company to choose. If you need to do a predetermination of a claim before proceeding with treatment it can take upwards of 3 weeks. How does that make sense if your pet is in pain?
Insurer: Petsecure
By: Heather
The operator was very helpful
The operator was very helpful. She explained the best health insurance for the dog.
Insurer: Prudent Pet
By: Audrey A-Nance
I have my friend with same health…
I have my friend with same health insurance company that's ok I will be try to get too for my Lilly
Insurer: Healthy Paws
By: Anna Vukolic
Excellent customer service
Excellent customer service. Easy to file claim online. Check was received within a few weeks of surgery! Definitely recommend!!
Insurer: Embrace
By: Angel A
I trust Trupanion
Anyone I know who has pets have recommended Trupanion and I trust them
Insurer: Trupanion Canada
By:
Great customer service
Great customer service
Insurer: Trupanion Canada
By:
Great experience signing up!
I got a great experience talking to my advisor. He answered all of my questions and provided me with all the information I need.
Insurer: Trupanion Canada
By:
Perfect costumer service!!! Great persons on the phone :)
Perfect costumer service!!! Great persons on the phone :)
Insurer: Trupanion Canada
By:
Service was almost perfect
Service was almost perfect
Insurer: Trupanion Canada
By:
Wonderful
Very helpful also very polite
Insurer: Trupanion Canada
By: