After years of wonderful service you have changed how you work claims and reimburse Vets.
After years of wonderful service you have changed how you work claims and reimburse Vets. It is a disadvantage to me, who pays your bills, and to them. Further I was misinformed by Trupanion and I made it very clear that I expect a phone call from a more senior person. Which has NOT happened. You used to have superb customer relations and now you are average at best. I have had 2 dogs insured with you since 2012 and I am extremely disappointed in your recent performance.
- INSURER:
Trupanion
- POSTED: 06/13/2022
- BY: Patricia
- BREED: Shar Pei
- AGE OF PET: 0 - 3
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A true companion.
Completely competent and kind and patient.
- INSURER:
Trupanion
- POSTED: 06/13/2022
- BY: Jane
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Kayla was great and helpful!
Kayla was great and helpful!
- INSURER:
Trupanion
- POSTED: 06/13/2022
- BY: Kelsey
- BREED: Rottweiler
- AGE OF PET: 7 - 10
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Timely & efficient on claims.
Timely & efficient on claims. Donât like the price increase every year
- INSURER:
Trupanion
- POSTED: 06/13/2022
- BY: Margaret
- BREED:
- AGE OF PET: 0 - 3
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They are understanding and very pleasant and friendly.
They are understanding and very pleasant and friendly.
- INSURER:
Trupanion Canada
- POSTED: 06/13/2022
- BY: Karen
- BREED:
- AGE OF PET: 7 - 10
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Sonja was sympathetic understood what I was talking about and was transparent in her next steps
Sonja was sympathetic, understood what I was talking about and was transparent in her next steps
- INSURER:
Trupanion
- POSTED: 06/13/2022
- BY: Lenna
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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friendliness and knowlege of team members.
friendliness and knowlege of team members. And the ease of the process to enroll pets. Have not had any need to use insurance yet but feel better having the reassurance if I have extraordinary costs I will be able to have my pets taken care of with the help of Trupanion
- INSURER:
Trupanion
- POSTED: 06/13/2022
- BY: Debra
- BREED: Border Collie
- AGE OF PET: 7 - 10
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Always a good experience.
Always a good experience. Nice people answering dumb questions.
- INSURER:
Trupanion
- POSTED: 06/13/2022
- BY: Debbie
- BREED: Yorkshire Terrier
- AGE OF PET: 0 - 3
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I really appreciate the insurance and love the customer service.
I really appreciate the insurance and love the customer service.
- INSURER:
Trupanion
- POSTED: 06/13/2022
- BY: Kristy
- BREED: Labrador Retriever
- AGE OF PET: 0 - 3
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