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Courteous Professional and very knowledgeable service.
Courteous, Professional and very knowledgeable service. THANK YOU!
Insurer: Trupanion
By:
Customer Service reps were knowledgeable helpful and friendly.
Customer Service reps were knowledgeable, helpful and friendly. Solved my issue quickly.
Insurer: Trupanion
By:
Customer service was extremely helpful and the app was easy to use.
Customer service was extremely helpful and the app was easy to use. I couldn’t believe how fast the claim was approved snd the money deposited.
Insurer: Trupanion
By:
Disappointed that an evaluation for a TPLO surgery was not eligible for coverage.
Disappointed that an evaluation for a TPLO surgery was not eligible for coverage. This is not a "routine exam". The dog is going in for surgery and could not have the surgery without an evaluation. Also, disappointed that bodywork by a licensed massage therapist is not covered unless working with a vet.
Insurer: Trupanion
By:
Excellent timely response.
Excellent, timely response. When some pertinent information was lacking, it was easily resolved and the payment processed quickly. The reimbursements were well explained.
Insurer: Trupanion
By:
Good company.
Good company. Covered what they said they would. Gives you peace of mind with regard to the health of your pet.
Insurer: Trupanion
By:
GREAT FIRST CLAIM EXPERIENCE
Both claims we made the vet had the software which took only about 5 minutes total for them to submit and for the payment to go through. This was our first ever claim for our Max so I called the help line and the person was very helpful both times! I highly recommend anyone who has a pet to invest in insurance through Trupanion!
Insurer: Trupanion
By:
I like the courtesy
I like the courtesy
Insurer: Trupanion
By:
I Love Trupanions Customer Service!
I Love Trupanions Customer Service!! Your compassion and support you all have given me whenever I have any issues with my fur baby. You all have been there for me when I'm stressed ,sad and worried about my baby, and you have walked me through what I have to do at the toughest times!! Thank you for being there for my Hercules!! Thank for everything, we appreciate all you do and all you have done so much!! ??????
Insurer: Trupanion
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