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Overall, I am happy with my service with Pets Best b/c they are very professional and seem to really care about their customers and we aren't just another number. I have spoken with people on the phone from Pets Best who contacted me for further information and it was really easy to get someone on the phone. I am so happy I choose this company to handle my pets insurance and I can tell these are pet lovers themselves.

Claims go thru fast, great customer service. Never a waiting time and I have always hung up satisfied and impressed. I have worked for veterinarians for many years before retiring. Remember hearing folks complain about their pet insurance, I can't say enough positive things about this company. I also like that you can adjust the plan to meet your needs. Thanks, Embrace

Very helpful in a stressful situation after our baby kitten had an accident.

I was so happy when Embrace covered my dog's hip surgery. When he didn't recover as quickly as I hoped, I took him to 3 weeks of physical therapy. I thought it might be a stretch, but I submitted my receipts along with the receipts for his post op pain medicines. I was so happy to see that they covered my claim again. This pet insurance has more than paid for itself in just a few short months. Thanks Embrace!

We have been subscribed to a Healthy Paws policy for nearly two years and have found them to be outstanding in the two instances we have had to deal with the team. While we hope to never have to use our policy, we are so glad to have an easy process and a very caring team work with. Their genuine interest in the health of our dog was appreciated. We would highly recommend Healthy Paws to anyone looking for an excellent pet insurance policy.

My male dog has had first testicular cancer (he was a cryptorchid and we never knew!) and now cancer in his lymph nodes, so his care has definitely been expensive! Having Embrace takes such a weight off my shoulders to not worry about money. Their coverage is great, submitting claims is easy, and reimbursements are extremely prompt. Plus, their customer service is awesome -- I'm always able to get someone on the phone who can help right away.

When the Vet said the lump must be removed and biopsied, we were understandably nervous. The cost was so high, but not taking care of our dog was not an option. A credit card was all I could use to cover the costs. Submitting the claim and the subsequent interactions were painless and prompt. I honestly didn't know what to expect but anticipated a difficult time getting reimbursed. The opposite is true. The one thing I didn't have to worry about was paying the bulk of my credit card bill back. Thanks Healthy Paws for making a scary situation manageable.

I have a Dachshund, so I know they are prone to back problems and got insurance for the day when I might face that battle. Well, it was a much more mundane reason that I had to make a claim - my dog got into a neighbor's garbage and that caused him gastrointestinal problems for weeks. When I was out of denial that his problem would resolve itself I brought him to the vet where he got excellent care. I admit to being hesitant to filing a claim for fear of rising premiums, but having paid premiums for six years without ever filing a claim, I decided that I needed to go for it. The process was easy and the ability to file claims and upload documents electronically was convenient. My claim was settled within weeks and electronic deposit of my reimbursement makes that convenient too. I thought the reimbursement amount was fair after meeting the annual deductible. The explanation of benefits statement clearly explained what was and was not reimbursed and provided a note when items were denied. The best part was the follow-up phone call I got from ASPCA to check on Lucky and see how he was doing after his garbage "dinner". That was a nice touch.

Excellent communication and quick reimbursement. I would recommend this company to anyone who has a pet!

I have Pet Plan for one of my dogs and Embrace for my other 2 dogs. They have almost identical coverage. Embrace is half the cost of Pet Plan (I pay the same for my 2 dogs combined as I do for my 1 policy with Pet Plan). With Pet Plan I have a $200 deductible for each claim. That means for any minor vet issues I always have to pay out of pocket first. My Pet Plan dog has 2 serious/expensive health issues which Pet Plan covers a significant amount of each year after the deductible. This is why I have not switched her over to Embrace for the cheaper monthly premium (her conditions would be considered preexisting by Embrace). But, every time she needs to go to the vet for something else, I'm back at square one. I easily pay 4 to 5 $200 deductibles a year. My 2 Embrace dogs have a $500 deductible each for the year. Once I meet that, all claims are covered. I find this much more useful. Recently one of my Embrace dogs injured his back. Bills piled up quickly and Embrace has covered everything after I met the deductible. They even covered vet-recommended laser therapy (similar to physical therapy) which I had not expected and was much appreciated. Also, Embrace mails my check in about a week. Pet Plan, though they have been getting faster, takes at least 3 weeks. For my next dog I will go with Embrace. My only complaints (with all pet insurance I've found) are the lack of immediate coverage for hip problems.