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Verified July 31, 2025

Metlife regularly makes mistakes when…

Metlife regularly makes mistakes when applying the incurred charges. It is apparent they lack quality control when processing claims. I've had to reprocess several claims due to their errors. Invoices clearly state the incurred charge, but when processed by Metlife random amounts show up in the incurred charge column of the EOB.

Insurer: MetLife

By: Randal

Verified July 31, 2025

Excellent customer service and response…

Excellent customer service and response time to claims

Insurer: MetLife

By: ELIZABETH FISHER

July 31, 2025

I have had ASPCA Pet Health Insurance…

I have had ASPCA Pet Health Insurance for over three years now and just added another rescue to my policy. The Monthly Payment is very reasonable and the payout after the deductible is met is paid quickly to me. I have had minimal expenses but it is great to know that if something were to happen my expenses will be covered. Thank you ASPCA Pet Health Insurance

Insurer: ASPCA

By: Mark Tomoser

Verified July 31, 2025

Just signed up for pet insurance.

Just signed up for pet insurance. Terica customer service rep was fantastic! She explained everything to the point. Made it so easy. Thanks Bob

Insurer: Nationwide

By: Bob Schultz

Verified July 31, 2025

Unmatched wellness coverage

Their coverage is great, I am amazed by their wellness plan. I hope it’s sustainable!! So far their prices have been fair, not a huge increase in 2 years. The only negatives is their reimbursement time is pretty long, and their app is not great. It’s easy to upload for a claim, but it’s impossible to check back and see what you have submitted, and sometimes they combine claims and I’m not sure why. But I haven’t had them deny anything, and their wellness plan is so good it makes up for the extra wait time for reimbursements. Overall I’m very happy with MetLife so far!

Insurer: MetLife

By: Jean Hall

Verified July 31, 2025

WELCOME TO THE CAT FAM

They actually reimburse you (after the deductible is paid.) They are very supportive and it is super easy to submit a claim. You can email it directly to them. I trust this company and have been insured with them for 5 years.

Insurer: MetLife

By: Vicki

Verified July 31, 2025

Going great!

So far, everything is going great. I attended a webinar today that was very well done.

Insurer: MetLife

By: Carolynn

Verified July 31, 2025

MetLife - Experienced

Very simple application to use and speedy reimbursement.

Insurer: MetLife

By: PATRICIA KOLLE

Verified July 31, 2025

My only complaint is how long it takes…

My only complaint is how long it takes to get reimbursed.... it always takes about a month for that to happen and it would be nice if it was sooner

Insurer: MetLife

By: Amanda Hennessy

Verified July 31, 2025

Great claim service and timely

Great claim service and timely! Much appreciated ❤️

Insurer: MetLife

By: Kimberly Dilaire

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