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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Andrea was great!
Andrea was supportive, kind, and quick with her help today. I really appreciated her positive attitude and spirit in making my experience successful.
Insurer: Prudent Pet
By: Andrew
You guys are fast and don’t raise rates…
You guys are fast and don’t raise rates every couple months. Anytime I need help you guys are very helpful on the phone as well!
Insurer: Spot
By: Tara Heitz
true dedication to help pay too high bills
honest help for seniors to help keep pets healthy with bills they cannot afford God Bless
Insurer: MetLife
By: Kathy Perone
Quick to assist with coverage concerns
Quick to assist with coverage concerns, and also in the review and reimbursement process.
Insurer: Trupanion
By: Paul
Cancel due to pet passing
It is easy to submit claims. When I had to cancel insurance due to my dog passing the lady that helped me was very kind and helpful.
Insurer: Embrace
By: Mary Ann Taylor
Warning to all considering this…
Warning to all considering this insurance company. Our 1 year 2 month old puppy sustained and unspecified injury to his right hind leg, most likely during late night rough housing as it was not observed. After 24 hours we brought him to the urgent vet to determine the extent of the injury. With X-Rays complete the vet noted the injury location and signs/symptoms. During the claims process, embrace decided to correlate one symptom, "Limb Lameness" to a disease/illness to avoid paying an injury claim during the first 6 months of the policy. We were the told to reach out to the urgent care to explain Embrace's claim in which they explained back to us our note repeatedly identified this as an injury and would not provide additional documentation because their notes were sufficient. We had this reviewed by Embrace's claim management team and were directed to get a follow-up with our vet and appeal. Another $100+ we have submitted the documentation they wanted. Our Vet confirmed that Embrace's notes did not make sense and the urgent vet notes were sufficient. They completed a follow-up exam and verified no indication of illness at this time. We have canceled the policy and warn all those that intend on using this insurance company. Response to embrace response: The pre-existing conditions policy is used to side step the injury coverage vs illness coverage. Be warned that this company will self diagnose your pet without seeing them regardless of your vet diagnosis to ensure the injury symptoms are covered by an illness. This puts the injury if applicable into the 6 month pre-existing window. For context this injury occurred 2 weeks prior to the ending of the 6 month window even in the event of it being an illness, this company is not interested in taking care of their customers.
Insurer: Embrace
By: Alex Sheldon
Everything about your company has been…
Everything about your company has been wonderful. The submission procedure is so easy and the reimbursements are always so fast. I wish I had gotten pet insurance from you years ago.
Insurer: MetLife
By: Paula Speiden
Easy and complete service
The best of the best. Great explanations. Very positive outcome. Thank you!
Great value, great service
Did a lot of research into each insurance plan, and Met Life offers the best value. So far so good, quick turnaround on my first vet visit reimbursement.
Insurer: MetLife
By: Mr. Sadler
Claim filing process was simple
Claim filing process was simple, our claim was processed quickly. We received payment directly to our account a day after the claim was adjudicated.
Insurer: MetLife
By: customer