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A Company with Heart
Never have I experienced such compassion and understanding from a company as I have from Spot. My cat friend passed away and they called me to ask how I was doing and needed anyone to talk to. Not only that but they also sent me a card with a hand written note in it and I was truly touched. I originally went with this insurance because it was the most affordable I could find but little did I know how amazing and sweet the whole team is. Thank you so much to everyone <3
Insurer: Spot
By: Cristal Rodriguez
Healthy Paws ignores ALL forms of customer contact
Do not use this company. I have been paying Healthy Paws for several months before sending (filling out online) a claim. Now that I have questions about a claim and services covered they have refused for several weeks to even acknowledge my attempts to contact them. I have called multiple times. They never pick up the phone. They promise to call you back but never do. They offer no chat recourse on their web site. They refuse to respond to messages left on their site messaging center. They refuse to provide an email address - presumably so customers will have no record of attempted contact. They refuse to respond to postal mail inquiries. In short, once they get your money you no longer exist to them. I now have had to cancel my credit card to prevent future automatic payments as I cannot even contact them to cancel my account. I now will have to update credit card info with numerous (legitimate) businesses. Advice: don't buy pet insurance until after you have received responses to at least phone calls and emails first.
Insurer: Healthy Paws
By: Mark
The offering is OK given the cost
The offering is OK given the cost. Looking at the invoices we've received on our dog, the reimbursement is lower than the actual cost, and in the case of the spaying, significantly less. The items we can claim do not seem to cover all the the usual conditions applicable to a pup.
Insurer: ASPCA
By: JB
Prices and coverage excellent
Prices and coverage excellent. Transferred another pet to it
Insurer: ASPCA
By: Handy Customer
good experience
Everything was great and as expected, it just took a little while to process over a month.
Insurer: Pets Best
By: Susy
LOOKING AT WHAT YOU COVER AND WHAT YOU…
LOOKING AT WHAT YOU COVER AND WHAT YOU DON'T COVER, I AM WOUNDING IF WHAT IT SIGNED UP FOR WAS WORTH IT. YOU SAY WHAT ;YOU DON'T COVER WHICH IS MANY PAGES, YOU DON'T SAY WHAT YOU DO COVER NOT IN ONE PAGE. I GUESS IT IS GOING TO BE A CRAP SHOOT TO SEE IF MY PET ( WHICH IS A OUR FAMILY MEMBER) IS GOING TO BE COVERED IF I SHOULD NEED YOUR HELP.
Insurer: ASPCA
By: Ted Winkelman
Amazing
Amazing! They are so kind and a great insurance. After my kate passed away they personally called and gave their condolences. It's nice to see how they care.
Insurer: ASPCA
By: Natasha Menendez
Very nice
Didnt get to actually use it. My dog passed away few days after i signed him up. But they were very nice, called me to comfort my lost. If I get another dog, i will give them another try
Insurer: ASPCA
By: YUEH CHUNG
Great prices
Great prices & easy to choose the plan best for you & your pet.
Insurer: ASPCA
By: Mary Mizak
Atticus and Lucifer got the best insurance!
I was able to purchase two policies for my cats with ease. Super easy selections on the website. More than enough information provided which is great for an indecisive cat lady like me! It helps immensely that the prices are great too. I have piece of mind knowing my fur babies are protected. I haven't used it yet but that's a good thing, right?!
Insurer: ASPCA
By: Brit B.