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Excellent and fast service
Excellent and fast service. Personal is friendly and helpful.
Insurer: Pumpkin
By: Paula
Poor claim communications
Our claim kept on getting delayed for more information. If I wasn’t diligent in follow up I would have never known. There was *no* communication from the company to me about what was needed. Only my calls to customer service and insistence that I speak to someone further up the chain resolved the issues. Deeply disappointed. After years of paying premiums for our dog (and cat) our first claim in 7 years was a circus. Now we are stuck with them, for better or worse, because of the universal pre-existing clauses in all per policies. Caveat Emptor.
Insurer: Trupanion
By: Jeffrey
This insurance does not cover any of the typical expenses. It is very confusing and misleading. They don't call you back.
I submitted over a $1,000 expense and after two months was told that none of the charges qualify for reimbursement. Out of the $1,000 claim, only $80 is applicable towards deductible. I tried calling, and after waiting on the phone for a hour, had to hang up. I have left two messages and no call back. I'm very dissatisfied with this transaction and ask that you cancel this policy immediately. Masoud Sepahi 949-375-6599.
Insurer: Pets Best
By: MASOUD
Very Slow Service
Took over a month to get reimbursed. Way too slow.
Insurer: Trupanion
By:
EXCELLENT COMPANY !!!
Trupanion always does a GREAT JOB !!!
Insurer: Trupanion
By:
Very helpful & patient.
Very helpful & patient.
Insurer: Trupanion
By:
WONDER WORKERS AND ORGANIZATION!
We have a rather sick dog and Trupanion has been a beyond WONDERFUL organization to work with. I recommend them at every chance I get. Thank you Trupanion and Staff!
Insurer: Trupanion
By:
What you offer makes sense plus a friend recommended you and she has had a really good experience with your company
What you offer makes sense plus a friend recommended you and she has had a really good experience with your company
Insurer: Trupanion
By:
Just good to have a back-up resource!
Yes, I always recommend Trupanion to friend getting new pets. Not much to say about this recent submission, which was a test of my cat’s stool which was soft and smelly. The stool sample came back as negative for parasites. Whatever it was passed, and the next day my cat was back to normal. The claim for the test was rejected by Trupanion, but I had the vet submit anyway just in case it turned out to be a problem that needed treatment. So far, both my cats are pretty healthy. I advocate for pet insurance because when cats & dogs get older they usually need expensive medical treatments. I am hoping that Trupanion will help blunt such expenses when my cats are elderly.
Insurer: Trupanion
By: