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Great customer service
Great customer service - Alice R. thoroughly answered all of my pre-enrollment questions!
Insurer: Prudent Pet
By: Valerie F.
Saving a life
When my dog Deshia became injured due to osteoarthritis and disc disease, trupanion stepped in and saved my dog and my wallet. They paid 90% of the 5000.00 MRI and spinal tap. Trupanion has continued to pay 90% of all ongoing rehab and medications for my precious girl. If it wasn't for them I'm not sure Deshia would have made the recovery she did! We avoided spinal surgery and possible euthanasia. I HIGHLY recommend them!
Insurer: Trupanion
By: Steph Culhane
Highly recommend!
My dog became very sick and was admitted to the local animal hospital. She spent a week there and was able to see a specialist to help figure out what was wrong. Without Trupanion I would have had to make some very hard decisions because it was very very expensive but thankfully ,because of Trupanion, I was able to get her the care she needed and she has made a 100% recovery. They paid the claim quickly and made it very easy to file and get payment. Customer support was so sweet and very helpful as well.
Insurer: Trupanion
By: April Wolfe
Excellent Insurance
Our dog Zoey has been covered by Healthy Paws Insurance since 2014 and they have always been reliable with an easy claims process. Recently Zoey suffered an injury that caused a fractured tooth and Healthy Paws provided excellent coverage for her treatment. Very thankful to have Zoey on Healthy Paws Insurance.
Insurer: Healthy Paws
By: Miranda Miller
Appealing the same claim TWICE.
Incredibly long claim processing times - not fast at all, as their website claims; 21 days for one medication (which was ultimately denied). Submitted a claim for a brand new condition; underwriters thought it was preexisting and denied it. Despite supporting documents, underwriters aren't getting that it's brand new. I'm on my second appeal. Customer service is hit or miss. READ THE FINE PRINT. Grade: D
Insurer: Pets Best
By: Vegan Vickey
Peace of mind for me and the best care…
Peace of mind for me and the best care for my pets! I never worry about the costs involved in a vet visit knowing Trupanion is looking after us! It's a quick and simple process to sign up and to get my pets medical care claims paid!
Insurer: Trupanion
By: Adele Averill
The turnaround on the claim process is very fast and the customer care professionals (Alex and Rebecca) I spoke with were very helpful.
The turnaround on the claim process is very fast and the customer care professionals (Alex and Rebecca) I spoke with were very helpful.
Insurer: Trupanion Canada
By:
Trupanion is the best.
Trupanion has been exceptional, our pet doodle, Rossi has bone cancer. We are certain she would no longer be with us without the excellent care she has received. Trupanion has been with us every step of the way. Rossi continues to enjoy a full life.
Insurer: Trupanion Canada
By:
We are fortunate to have this insurance for our dogs
We are fortunate to have this insurance for our dogs
Insurer: Trupanion Canada
By: