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My puppy needed surgery for OCD of her humerus. Trupanion was wonderful getting her pre certified and paying the hospital directly. I appreciate the great customer service.

I have had Embrace pet insurance for a year and a half. My dog received a diagnosis for a chronic disorder; he will need to be on maintenance medications the rest of his life. I feel very lucky to have chosen Embrace over the others. It is super easy to submit a claim; there are multiple ways to submit your claim. I always choose to upload on the website, but emailing, faxing, even snail mail is an option. The claim form is very quick and easy for you and/or your veterinarian to fill out- I don't feel like it is an undue burden on the doctor to ask him or her to complete it. I have always gotten a confirmation of submission, and follow-up emails, so I know where we are and in the process without going online to check. The only thing I wish is that there was an app where you can take pictures of the form and upload, and see your claim right from an app. Even without an app, it's an easy process. That is just a wish list thing. I highly suggest Embrace. Easy process, great customer service on the phone and email, and your refunds are quick & they offer direct deposit.

I cannot say enough good things about Embrace Pet Insurance. I have had other pet insurances over the years and everything was a fight. It kind of defeated the purpose. Ever since I started with Embrace, they have been more than fair and timely. A few years back, my golden tore his ACL and they covered everything they said they would, without question! Recently, he was diagnosed with cancer and needed lung surgery for almost $9,000! Without Embrace's coverage and timely payments, I would not have been able to do this. Thank you!

As a editor-in-chief of the American Analysis of News and Media, Inc. (at usagovpolicy.com) I cover, among many issues, health care (for humans!) None of the various insurance plans, government or private,that I have reviewed provides service as honest or friendly as Healthy Paws. The rates are affordable, the claims process is easy to use, and reimbursement is prompt. I enthusiastically recommend the service to pet owners.

I have had Healthy Paws Pet Insurance for my 5 year old Golden Retriever since she was about 5 months old. We have had a few small medical things come up, which Healthy Paws always processed quickly, but the much bigger, surgical problem came up this month. The ultrasound and tests that needed to be done prior to surgery were all covered, and the surgery and hospitalization was expensive, and (after my deductible, of course) it was all covered by Healthy Paws. In fact, I received the reimbursement check from Healthy Paws within one week of my dog's surgery. It is hard to imagine it getting better than that - I'm very glad that I had Healthy Paws Insurance as we went through this surgery.

I have had Embrace since 2013 and have referred two friends to Embrace. I've been fortunate enough with two pet, Frankie an 8 year old mixed breed of Min. Pincher and Italian Greyhound and Patsy 9 a purebred Tri Color sheltie to not have had to file any major medical claims. I do have the wellness coverage (which I didn't realize). I called Embrace and the representative told me that I could file wellness claims at any time, they were not limited as the medical claims were...who does that????? They could have said nothing! Instead I just filed 4 years worth of wellness claims for two dogs and they have been approved. This company is the bomb...the best.

Always answer all my questions, even put in for predetermination for future testing for me... they are awesome!!! :)

In December 2015 we added a Ragdoll kitten to our family, I felt inclined to get pet insurance for her before she hit 6 months of age. I am so thankful I did as we recently learned she has mild heart disease at age 14 months. We are heartbroken but so very thankful to have insurance as vet visits will be required every six months to monitor her condition so that she receives the best care for as long as we have her. Embrace processed and paid claims within 2 weeks of submission, I appreciated having the website to track claims and preserve history for our cat, as details and history can get fuzzy over time.

I am new to Embrace and have been nothing but pleased in the Customer Service and their willingness to listen and act on a claim error that I discovered. This was immediately rectified and an adjustment was made.

The absolute BEST pet insurance!!!!!!! We received our reimbursement for services within a week!!!!!!!!!! Customer service is phenomenal!!!!! Always ready to assist with any questions you may have. The customer service department has some of the nicest people to assist you. I wouldn't hesitate to purchase this insurance at all! Keep up the great work Embrace!!!!!!!!!!