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Always a pleasure speaking with the operator.
Always a pleasure speaking with the operator.
Insurer: Trupanion
By:
Always feels welcoming like talking to a knowledgeable friend
Always feels welcoming like talking to a knowledgeable friend
Insurer: Trupanion
By:
Answered my questions.
Answered my questions. Submitted claim and is being reviewed in prompt manner.
Insurer: Trupanion
By:
Because everyone is very helpful and I have a few friends that have had to make claims and had good experiences
Because everyone is very helpful and I have a few friends that have had to make claims and had good experiences
Insurer: Trupanion
By:
Worth it
After looking for a long time, I enrolled in healthy paws shortly after bringing home my sheltie puppy. As it turns out, he’s very accident prone. We celebrated his first birthday about a month ago by getting a plate put in his leg. He jumped off of the bed (he didn’t use the steps for some reason) and shattered his radius/ulna. I filed the claim on healthy paws very easily and the refund was deposited in only a few short days. That was the most recent time we’ve filed a claim through them but certainly wasn’t the first. Very shortly before he broke his leg he cut a different leg open to the bone (on a stick playing in the back yard because he’s a mess) and had to get staples which they again refunded in only days no issue. Basically to sum it up healthy paws has been absolutely amazing with easy claims, very fast refunds and they even email to check up on him after each refund they’ve sent me! I highly recommend healthy paws pet insurance!
Insurer: Healthy Paws
By: Alyssa
Very Satisfied
My dog has been insured with Trupanion since 2016 and we have had nothing but great experience with them. Lately we have had many trips to the vet and large invoices. Once Trupanion have all of the necessary information to review the claim, they respond really quickly. I submitted my latest claim yesterday and I already received the claim outcome letter today and the money in my account. Their customer service has always been so friendly and helpful. They always wish my dog well on every call and you can tell they really care. I would highly recommend anyone with a dog to choose Trupanion as their pet insurance.
Insurer: Trupanion
By: Wendy C.
Our claim was paid instantly
Our claim was paid instantly. Everything I expected to be covered was covered.
Insurer: Trupanion
By: The Herd
nice job
she was very helpful and explain it really easy. Easy to work with.
Insurer: Trupanion
By: Terrell
Stay Away
I have had my dogs covered with Healthy Paws since 2016. One of my dogs passed away in November 2020 and the claims were paid promptly and easily...which is what I expected given this company's reputation. My other dog who was also covered since 2016 had some growths which needed to be removed and were later diagnosed as cancerous. I submitted the medical records and received confirmation the claim was being looked at. I was giving it extra time given that things have been moving slowly due to the pandemic. Imagine my surprise when I received a notice stating the claim was denied and closed because of missing medical records? I have no record in my email or spam of them notifying me that more records were needed. I eventually found something in the messages folder of my Healthy Paws account. I sent all the records I had from 2013 to present to appeals and didn't hear anything. I then spoke with someone in customer service who confirmed they received the records but was confused since some of the pages came through upside down...but, she confirmed that it was being worked on. Weeks went by and still, I heard nothing so I called again. This time, the customer service rep was confused since all the records were there. He was able to open the file without a problem and he assured me it would be processed. Another 30 days went by. I heard nothing so I called again. This time I was told that the claim was denied because the appeals person couldn't open the attached files. The same files that the previous rep was able to open and look at. This rep set up a level 3 appeal and told me if I didn't hear back in 5 days to call back...which I did today. I had to start all over again with today's rep and according to him, I have to wait until September 13 before following up again. To add insult to injury, I received a notice of a rate increase. Are you kidding me right now? Stay away from this company. The customer service reps are very nice people but they have no authority to actually get things done...and the people that do have the authority don't seem to care. Robin Rosenhaus
Insurer: Healthy Paws
By: Robin Rosenhaus
I am truly happy that I choose…
I am truly happy that I choose Trupanion for my Frenchie Mugsy for the last 6 years. They have been nothing short of wonderful. Mugsy had a lot of issues and they practically reimbursed me for ALL of it. We are so appreciative of their coverage and so worth while having them. I highly recommend anyone with a pet to get TRUPANION Pet Insurance. I tell everyone I can to use them. So grateful. Thank you Trupanion
Insurer: Trupanion
By: Carol Iovine