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Completely unhelpful customer service…
Completely unhelpful customer service and did not solve my concern at all. I called and emailed asking why 10% was not applied for adding a second dog and all they said was that the discount was applied. I asked for an invoice detailing that discount being applied and they did not know what to do and kept saying that the discount was applied. A total scam.
Insurer: ASPCA
By: Anna
Quick reimbursements and excellent…
Quick reimbursements and excellent customer service.
Insurer: Spot
By: Tracy Heenan
I am still new to Metlife Pet
I am still new to Metlife Pet. I am frustrated with the reimbursement process. Last week I submitted an expense for my dog's annual check up. This week I received an email saying I needed to provide vet notes for the visit. I reached out to my vet to get the notes from the visit. I called to talk to someone at Metlife they said I didn't need the notes that it had already been approved. Additionally, I originally had 2 pets on my policy, I had just finished paying the deductible when one pet suddenly passed away. I was not expecting to have to start over with the $20 deductible after removing the pet that passed.
Insurer: MetLife
By: Vicki Kirk
Terrific pet insurance!
The ease of submissions and prompt response to claims by Pumpkin Pet Insurance is fantastic! I have recommended them to other pet parents, my Veterinarian & on the Nextdoor app when the question about a good pet insurance recommendation comes up!
Insurer: Pumpkin
By: Joanne
Excellent customer service
Steffi has been very helpful in guiding me in my policy coverage, she was very friendly and approachable and has eased my worries on getting Pet Insurance. She really explained everything thoroughly and made sure I chose the best and appropriate coverage for my dog. I’m glad I chose Prudent Pet as I know I will get excellent customer service from them.
Insurer: Prudent Pet
By: Harini
Easy to apply
Easy to apply! Great experience. Happy with this insurance.
Insurer: Embrace
By: Luisa Gravlin
Quick response and always helpful
Quick response and always helpful
Insurer: Trupanion
By: Newton
I submitted two invoices for…
I submitted two invoices for prescription cat food prescribed by my Veterinarian. My cat has had major digestive issues, and is now healing and much better. Only one invoice was reimbursed. Kindly inform me how I can better submit forms and invoices so that the total amount is reimbursed, according to the policy that I have for my cat. Something is not working right, and apologies if it my fault with submitting documentation. Please respond as soon as possible. Thank you. Also, what is the reason for such a substantial increase in policy coverage? Does it depend on usage? I have never gone beyond the limit. Thank you for an informed response. Cheryl Bernardi
Insurer: MetLife
By: C Bernardi
Unsatisfied again
So far, every claim we have submitted has been denied. Claims have even been deleted for no reason. Very unhappy with the service. I only gave it two stars because they respond quickly, just never with what you want to hear. It seems like nothing is ever covered.
Insurer: Embrace
By: Danielle Castro Tsaclas
The representative was clear speaking very friendly and knowledgeable
I enjoyed speaking to the representative. She was very knowledgeable. Well, spoken friendly. She explained the policy to me. I believe this will be a good policy for me.And I recommend others to try it
Insurer: Prudent Pet
By: Bobby Goad