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Extremely fair and responsive to my questions when I've had them

Healthy Paws has been the best investment in our pet’s health we've made! Our sweet 2 year old lab-pit mix rescue has terrible skin allergies and has needed several medications and tests, all of which have been covered no problem. Maintenance health issues have been made more affordable through Healthy Paws, but the real wow factor came when our dog ate several non-edible products and had to have extensive stomach and intestinal surgery, which would have cost us several thousand dollars. Healthy Paws not only covered almost all of it, but they were available Saturday evening to discuss claims and followed up with us via email to make sure our pup was healing well. We'll never have another pet and not use Healthy Paws!

It took a while for me to figure out the needed paperwork, but then the process rolled right along. She is still getting cancer treatment , but we got to enjoy a wonderful fall that would not have been without Embrace. I just could not have afforded the necessary costs on a retirement income.

My claim was reviewed and payment was approved in as prompt a manner as possible given the nature of the illness. Petsmart kept me informed through the process and their chat function was also most helpful. I am so glad I have this insurance.

I am very happy I signed with Embrace.

When I adopted 2 kittens, I made sure I would have health insurance for my kittens while they are young. I am glad I did. One of my cat had an UTI and reoccured in a few month. Our vet recommended PU surgery which costs $1800. In a few days I sent the invoices to Healthy Paws, they already took care of my claim and reimbursed me within a week. I would recommend to anyone!

All issues involving non-payment of Semi's bills have been resolved. I have to say that the representatives, including Geraldine, have gone out of their way to expedite payment of all claims ( which were quite modest) given the extensive testing Semi received. Geraldine called my home today to inquire about Semi, who was finally diagnosed with an allergy of unknown origin and who is completing a course of prednisone and is now on a very expensive Hypoallergenic Prescription diet (along with my other three cats, as they share a food bowl.) My suggestion is that all pet owners take home copies of the vet's notes so that they can be faxed or e-mailed along with the claim. If the pet has been treated in the last 18 months, these notes should also be included. It is disappointing that Pets Best does not cover prescription foods. Semi (and her cat friends) are now on Royal Canin HP, which costs $56.00 for a 7.7 pound bag and $115.00 (with vet discount) for a 17 pound bag.

My 6 year old labradoodle was diagnosed with elevated liver enzymes. He had to do a few blood work which were really expensive. Thank goodness we have PetsBest insurance. It really helps to get coverage for your pet. This is a very good pet insurance company. I'm so happy we have coverage for our dog. Thank you, thank you, thank you!!!

My dog is 12 years old, and I couldn't ask for a better deal then Petfirst! In fact many insurance companies do not even cover for a dog as old as mine, and if they do its for a very high fee that I can in no way afford. Great job, petfirst!

So glad I got a wellness policy. Dog was spayed & bought heart worm & flee & tic meds. Filing claim was simple and received a response each step of the way. Took 2 days for claim to be processed and reimbursed by direct deposit. Easy process & definitely recommend.