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The reimbursement has been a lifesaver.
The reimbursement has been a life saver. My dog is currently battling giardia and has needed multiple rounds of antibiotics. Metlife is helping minimize my debt in the process.
Insurer: MetLife
By: Krista Hunter
I dot recommend Healthy Paws. There is a reason their rating has dropped.
My dog has been insured by Healthy Paws for six years. I’ve never made a claim until now. Due to an injury from biting on something hard, he needed a root canal. I’ve been given the runaround for nearly two weeks. The adjuster considers it a “condition” vs an “injury.” He is asking for six years of medical records to establish it is not a preexisting “condition.” Healthy Paws does not allow consumers to speak with adjusters, only customer service people who read from a script. The only phone number for the entire company is that of customer service. The hold music is a loop of approximately 20 seconds from a Lynyrd Skinner song, and I’ve been on hold for over 40 minutes. Please check current ratings of insurance companies. They may have been rated #1 in 2017, but this is 2025. I regret choosing Healthy Paws, and I regret referring them to my friends.
Insurer: Healthy Paws
By: Debra
Latest 1 comments
Debra - we're sorry your boy needed oral surgery. Unfortunately, we cannot find you in our system using the limited information in your review. We want to help with this situation, but we need your assistance. Please email us using our "Contact Us" form (https://www.healthypawspetinsurance.com/contact) and reference where your review was posted. We can then have one of our customer care team members review your account and provide assistance.
Quick processing of claims
Quick processing of claims
Insurer: MetLife
By: George J Douglas
Very easy to submit a claim
Very easy to submit a claim. Claim was approved and paid within two days. Excellent service.
Insurer: Pumpkin
By: John Facey
Reimbursement was very quick
Reimbursement was very quick! I liked that I can submit the bill and Pumpkin goes thru the charges and accurately selects the charges that are covered, I don’t have to try and figure that out. I also liked that reimbursement was direct deposit into my acct!
Insurer: Pumpkin
By: Ann
Best Pet Insurance
MetLife pet insurance provides the coverage I need for my elder rescue dog. I do not find the app user friendly but no matter, just use the website is just as easy. Claims are easy to file as long as you obtain the SOAP notes from your vet. They have always been easy to communicate with whenever I needed, which is rare. Claims take a bit longer to process than they say, but they ALWAYS come through with the coverage they promise. I am completely satisfied with this company and always sing their praises at my vet and with my pet parent friends.
Insurer: MetLife
By: Julie
Very easy to communicate and claims are…
Very easy to communicate and claims are taken care of fast
Insurer: Spot
By: Ihar Shtyk
Embrace was amazing!
Our dog has always been very healthy however, the past 6 months she had several unforeseen medical issues. We submitted several claims to Embrace following and ACL tear and mass cell growth. The claims were processed very quickly with incredible customer service. LOVE embrace!!!
Insurer: Embrace
By: wendy chamberlain
Rapid resolution and payment of claim
Rapid resolution and payment of claim. Easy process too!
Insurer: Spot
By: David Bauer