out of 5
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5
5
out of 5
5
out of 5
2
out of 5
2
out of 5
I felt the person I spoke to did not resolve my issue.
I felt the person I spoke to did not resolve my issue. I just wanted to know why my claims were taking to long as before it only took 5 days before I got my money back. She discovered not have an explanation for it as her answer was vague.
- INSURER: Trupanion Canada
- POSTED: 05/08/2017
- BY: Patricia
- BREED:
- AGE OF PET:
5
out of 5
5
out of 5
People that I speak to at Trupanion are always very helpful and do whatever is needed to answer my questions.
People that I speak to at Trupanion are always very helpful and do whatever is needed to answer my questions. Would recommend them to anyone!!
- INSURER: Trupanion
- POSTED: 05/08/2017
- BY: Carol
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
I called to see why a claim was taking so long.
I called to see why a claim was taking so long. Got the answer you are short staffed. If so, your confirmation on receiving the claim should not state "give you 7 business days". It should read "it will take us a month".
- INSURER: Trupanion
- POSTED: 05/08/2017
- BY: Jayne
- BREED: Mixed Breed
- AGE OF PET: Over 11 years
5
out of 5
I hope you remembered to take payment out of our credit card.
I hope you remembered to take payment out of our credit card. It should be fine now. Sorry for any inconvenience. Won't happen again.
- INSURER: Trupanion
- POSTED: 05/08/2017
- BY: Rhonda
- BREED:
- AGE OF PET: 7 - 10
5
out of 5