218,376+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,376 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I attempted to reach Pets Best by phone…
I attempted to reach Pets Best by phone and was on hold for over 45 minutes and hung up at that point. Only way to reach the company was by "chat." Very hard to explain issues through chat! I was also sent an email that was erroneous saying that my claim had been closed. That was done by mistake and took quite awhile to get resolved. This was my first claim and the process was very underwhelming. The issue finally got resolved but took a significant amount of time.
Insurer: Pets Best
By: Bob Salvato
Your team is always so friendly and helpful.
Your team is always so friendly and helpful.
Insurer: Trupanion Canada
By:
Prompt service!!
You guys are quick and very responsive to all claims
Insurer: Trupanion Canada
By:
Process needs a second look...
Well, it probably could have been lower, if only based on the experience. (Your reviews look super!). First, it would not take a password, called them all weak including the generated one! Finally in put one with spaces and it took. Weird. Then when trying to get to the password, it was supposed to email me and gave me 30 minutes to respond to the email. It took about 5 minutes at least to generate the email and by then, I was engrossed in work. Third time, I finally made it, barely in time. Anyway. It is done.
Insurer: Trupanion Canada
By:
Easy and quick
Vet submitted claim which was resolved the same day.
Insurer: Trupanion Canada
By:
very kind people answer the phone very patient with me feel like all my questions were answered without rushing
very kind people answer the phone, very patient with me, feel like all my questions were answered without rushing
Insurer: Trupanion Canada
By:
Very good service
Very good service
Insurer: Trupanion Canada
By:
Trupanion was wonderful throughout.
Trupanion was wonderful throughout. The agent I spoke to re transfer to acute was not very helpful or reassuring in helping to explain how to bridge the claim to the acute care hospital when I was in distress. I have always found the agents extremely empathetic and kind. She and I may have just been having a bad day. Otherwise wonderful as always:)
Insurer: Trupanion Canada
By:
Good
the girl in the call was super nice to me!! God bless her
Insurer: Trupanion Canada
By: