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We never expected to use the insurance, but in the first year, had three claims related to our Boston's mast cell and mammary tumors. The Embrace claims form was simple and they only required the vet/doctor documentation. Within a few days we had a clear explanation of benefits, all coverage elements were explained and within the policy deductible/co-pays, and the reimbursement via electronic debit was extremely fast. To have three claims addressed in less than two weeks is outstanding. Great job; such a relief after the surgery and vet follow ups.

I have had this policy on my healthy dog since we got her seven years ago. When she was diagnosed with a protein problem several months ago, we were amazed at how quickly the bills mounted up. Our ASPCA policy has been extremely helpful in offsetting the cost of her ongoing treatment and will continue to cover this issue in years to come. These caring people will call now and then just to see how she is doing. Payment is prompt and can be direct deposited. All in all a wonderful plan.

My puppy boxer of 9 months had a sneezing attack with discharge coming out of one nostril. We went to the vet and they did a scope to find nothing but completely swollen. We then went to a specialist who performed a more comprehensive scope plus a cat scan. Healthy Paws exceeded my expectations. Not only did the pay the full amount due (over $3,000) but they did without questioning it and processed within one day! Their customer service team is top notch - very friendly, knowledgeable and lovely demeanor on the phone. I would wholeheartedly recommend them!

Our collie, Delilah was diagnosed with heartworm last fall. We were reassured by our carrier, ASPCA Pet Health Insurance, that they would be partners in this lengthy and costly treatment. We are close to completing the course, the reimbursement was timely, and the coverage within $300.00 of our $2,000.00 cost. In addition, the agents were sympathetic and caring

My 5 year old Black Lab, Jack, developed a tumor around one of his bottom canines, which turned out to be squamish cell carcinoma. In a 6-week period, Jack and I went from our normal daily routine of walks, playing fetch, rolling around and play wrestling, to a whirlwind of surgeries, recovery from them, follow-ups, and appointments with specialists including 2 oral surgeons and an oncologist. Jack had to undergo a total of 3 surgeries to successfully remove all of the cancer and patch up some scar tissue where stitches had broken. Jack's bottom jaw from behind the canines foward had to be removed. His pain was excruciating at times, and it was a difficult recovery. When all was said and done, his medical bills exceeded $7,000. When Jack came to live with me, I knew I wanted to have insurance for him. I did a lot of research into the various pet insurance providers, and in the end I went with Healthy Paws, in large part because of reviews like this. It turns out to have been the correct choice. Through out the entire 6-week journey from cancer to a well dog, every single claim I uploaded to Healthy Paws was paid promptly according to the policy I chose, which was 80% reimbursement with a $250 deductible. There was no quibbling about what would be paid and what wouldn't. From the very simple process of uploading a scan of each bill, to their emailed progress reports, to getting the check in the mail, the Healthy Paws claims process ran flawlessly. I was able to have money in the bank to cover the credit card charges for each surgery. I've gotten numerous emails from support personnel at Healthy Paws asking about Jack and and expressing pleasure at his recovery. These emails went well beyond the normal scripted responses one normally gets from businesses. These were genuine messages from men and women who signed their emails with their names and the names of their own pets. They knew what we were going through, and how difficult it was for both of us. They cared. Reviews were an important part of my research when I chose Healthy Paws. If this review helps someone else find their way to Healthy Paws, I will have done a good deed and paid it forward. Paul & Jack

My kitty Ajax had issues that led the Vet to think that it was FLUTD. Knowing that I would get help from PetsBest made it so much easier to approve the tests that Ajax needed. PetsBest covered part of the tests, vet visit and medication, and Im so happy they were there to help because I didn"t have to make the tough decision between my kitty and money."

Our pointer was attacked on the neck by a neighbor dog, it tore through to the tissue, requiring sedation and stitches. Of course it happened after regular vet hours. What a relief to know that I could rush him to the emergency vet to get him the best care he needed and that I would have some financial help from his insurance. Always makes tough situations easier. thanks SO much Pets Best. Our sweet Gunner is on the mend!

My fur baby needed to go to the vets to have an operation. Filing the claim was very easy, and the insurance company was very prompt in responding with payment. It was a matter of couple of days. Very pleased. Thank you.