5
out of 5
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5
out of 5
The representative with whom I spoke with did not apologize for the delay in answering the phone.
The representative with whom I spoke with did not apologize for the delay in answering the phone. He also sounded like he was in a hurry and did not want to research the claim.
This is the first time that I could not give props.
Mrs. I. Gardner
- INSURER: Trupanion
- POSTED: 06/13/2017
- BY: Frank
- BREED:
- AGE OF PET: Over 11 years
5
out of 5
Finding out that only part of 2 months worth of a prescription diet was covered was a bit disappointing.
Finding out that only part of 2 months worth of a prescription diet was covered was a bit disappointing. There are several conditions where diet trials of a few different foods are required before you can find one that works. The rep I spoke to didn't actually look to make sure I had used up my entire "budget " on prescription diets. He just stated that that was likely why my new prescription diet wasn't covered at all.
- INSURER: Trupanion
- POSTED: 06/13/2017
- BY: Jana
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
2
out of 5
5
out of 5
Great service.
Great service.I often disagree with your pre-existing condition exclusions. Had a puppy at 10 weeks. Signed him up right away. Took him in and he was itchy. Now whenever he has a skin problem, including a staph infection, when he obviously didn't have as a puppy, it's pre-existing. That's why I took Hercules off Trupanion because everything, you said, was pre-existing.
Other than that, service is good. And thank goodness now we can submit claims on line!!
- INSURER: Trupanion
- POSTED: 06/13/2017
- BY: Judie
- BREED:
- AGE OF PET: Over 11 years
5
out of 5
5
out of 5
The lady I spoke with was very helpful and polite.
The lady I spoke with was very helpful and polite. She answered my questions promptly and efficiently. It was very nice to speak with such a kind and caring lady.
- INSURER: Trupanion
- POSTED: 06/13/2017
- BY: Elizabeth
- BREED:
- AGE OF PET: Over 11 years
5
out of 5
5
out of 5
I am so happy to have Trupanion at my side helping with the care of my dog Budrick.
I am so happy to have Trupanion at my side helping with the care of my dog Budrick. If I did not have the continued financial support, I would not have my dog, and I just cannot bear the thought. Thank you!!
- INSURER: Trupanion Canada
- POSTED: 06/13/2017
- BY: Cheryl
- BREED:
- AGE OF PET: Over 11 years