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Affordable and easy pet insurance; read your contract and understand what you are paying for
I know many people complain about the wait times and feeling like they were misled by Pets Best. However, this is all due to people not reading their contracts thoroughly or understanding pre-existing conditions. My experience with Pets Best had been excellent and easy. I’ve submitted invoices from my vets, Pets Best has gone about obtaining the documents they needed without any issue, and I received payment in the form of a direct deposit for all charges that are covered by my contract. There’s been no contesting of medical procedures deemed necessary by my vet or requirement for me to gather documents, which is common under other pet insurances. Now if you are someone who got pet insurance late and have ANY indication of health issues from previous vets, you should understand anything slightly related won’t be covered (pre-existing conditions). This is the case with all pet insurance and is not unique to Pets Best. I’ve read through BBB complaints and many relate to this, saying Pets Best is fraudulent when they are making decisions based on what is outlined in the contract that was signed. Pets Best is an affordable insurance that does what they say they will albeit slightly slow (not surprising for the cost as they likely hire less staff; trade offs). Moral - read the fine print and know what you are paying for. They are a great option for pets without pre-existing conditions or even with pre-existing conditions if you understand related health issues won’t be covered.
Insurer: Pets Best
By: Anna Holmquist
Many Pros, One Con
I really like Pets Best for how much they cover, what is covered and the monthly amount is pretty low. I took away a star because it is taking over a month for me to get reimbursed. Over all I am really happy I picked Pets Best! I've used it every month since I got my dog 6 months ago so it is so worth it.
Insurer: Pets Best
By: Dana
I enrolled my puppy back in March 2019
I enrolled my puppy back in March 2019. The premium increased around 35% in March 2021. Huge jump on premium. :) Do your research before enroll you pet(s).
Insurer: Healthy Paws
By: P WANG
So thankful I had this insurance for Moki
So happy to have this for my Chichi mix- Moki. When he became sick and needed a life saving surgery it was going to cost thousands. They had us reimbursed direct deposit within 4 days of submitting the claim. Moki is doing much better and we could not be happier! I am a 20 year Veteriany technician and I tell clients about healthy paws!
Insurer: Healthy Paws
By: Sheena
Reimbursement is fast
Great insurance for your pet!
Insurer: Lemonade
By: Dina
The rates sound great however
The rates sound great however, reaching anyone by phone with a question is IMPOSSIBLE. I had such a MINOR change to make because I made an error on line and it took 2 days of calling and 3 hours of time waiting for a representative. I have not yet used the insurance but they need to improve their customer service and hire more representatives!
Insurer: ASPCA
By: Karen Cicero
The online service portal it’s easy to…
The online service portal it’s easy to navigate through I tennis sure is coverage is a great fit for a family pet prices are reasonable will recommend service second to best price around when it comes to coverage.
Insurer: ASPCA
By: Fallout
I wrote an 2 emails to…
I wrote an 2 emails to spotamazonatspotpetsins.com because I received an email for the promotion, but clicked on a different link signing up. I have yet to receive a response. I had to write out the word at instead of using the symbol because email addresses are not allowed. I am editing my review to note that within a couple hours of my review. I received a response to my inquiry. It is very much appreciated. Thank you!
Insurer: Spot
By: Dana Boskovich Tasic
Do not recommend for Pets with underlying "preexisting condition" - regardless of age or condition
Wishing Pets Best was able to help, but had to leave this group to search for another way to receive financial help when you are caring for an animal with a pre-existing condition. Under these circumstances, in order to provide the proper care my dog needs, PetsBest is not offering any help. Wish there was something like a 12 month waiting period but that does not even exist... Thank you for your response. My point exactly ... there's no point wasting money with any insurance company when none go to the extreme to cover pre-existing condition. I will always recommend to everyone to save your money to help your pet directly instead of wasting it on pointless things such as insurance companies! Heck... even humans get a break on pre-existing conditions. There should be companies out there that offer to help pet owners with a waiting period of 12-18 months then make exceptions on pre-existing conditions...especially on rescue animals when we try to provide animals with a loving place to care for them instead of neglecting them as you insurance companies are teaching others to do.
Insurer: Pets Best
By: Jennifer Lewis
Easy and Affordable
Bought insurance the day before our dog's first wellness exam. Once the vet had sent over the receipt and exam details, it was maybe 5 minutes to go through the claim process on the app for the bill, and the money was immediately transferred... I can't believe how easy it is to buy the insurance and file claims. Also, the policy we have costs less than any other provider we looked at -- and is more customizable.
Insurer: Lemonade
By: Connor