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Did not pay claims even with appeals
I submitted 4 or 5 for over $500 claims for my dogs on going staph infection. Initially denied, and then the appeal was denied based on skin allergies/skin issues. Even with the vets notes that these were not due to allergies or normal skin allergies.
Insurer: Pets Best
By: Elly
Nothing but pawsitive things!
I've had nothing but a positive experience with HealthyPaws. When I first rescued my dog, I knew I had to get pet insurance for both peace of mind and because, well, I wanted to make sure my dog would be taken care of in emergencies. Signing up was super easy and submitting claims is simple and processed quickly. And customer service is so kind and responsive. They even reached out asking about my dog when he got sick. Highly recommend HealthyPaws and it's my go-to recommendation for friends with dogs.
Insurer: Healthy Paws
By: Nicole G.
Best pet insurance!!
I never had to worry about an invoice or any unforsern problems. They are respectful compassionate and fast in dealing with Sonny's cancer treatment.
Insurer: Trupanion
By: Denise
awesome customer service
awesome customer service Just got signed today and i am happy how Monica patiently listened and explained the coverage to me for my babies Tue and Tati. No claims yet but looking forward for a smooth, fast and easy transaction (hopefully not but if the need arises).
Insurer: Prudent Pet
By: James Laga
Customer service is VERY poor. Help is never available.
We’ve had problems. Many claims are denied or considered incomplete. When we call we never get an answer or if we leave a message we don’t get a callback. I’m SO unhappy with this company.
Insurer: Pets Best
By: Joyce
Great product and prices
Great product and prices. Customer service is wonderful. Online portal is user friendly. I sleep better at night knowing my pets are covered by this insurance company.
Insurer: Trupanion
By: Allegra Geller
I have been very satisfied with Pets…
I have been very satisfied with Pets Best. They cover what they say they will cover. I have 4 pets covered by Pets Best and would highly recommend them to my family and friends.
Insurer: Pets Best
By: LISA
Very helpful in explaining all options
Very helpful in explaining all options
Insurer: Prudent Pet
By: Thomas Sterio
When I first signed up it was because…
When I first signed up it was because they said their rates wouldn't go up as my dogs aged. Well that was a lie! They increased my monthly payments every year, higher and higher and either tell me it's because vets are getting more expensive or because more people are making claims. Vets are not increasing prices at the rate my premiums are increasing and if they're insuring more pets technically that should lower everyone's premiums not raise them! Now they're making it drawn out and painful to get reimbursed, I've had about 6 form letter emails from them for one claim asking for more documents but not bothering to fill in the part of the form letter stating what they need. I've sent all my documents 3 times now and still no response as to why it's taking so long. I pay around $500 a month for this poor service, I've given them tens of thousands of dollars and made very few claims over the years and yet I'm treated so badly I came here to write this. I wouldn't recommend this insurance, they don't care for your pets they just want your money, as much of it as they can get.
Insurer: Healthy Paws
By: Manzano
Have had Healthy Paws since puppy was…
Have had Healthy Paws since puppy was born. BEWARE OF THEIR PRICE INCREASES. Last yr in Oct 2020 they increased by 19%, now I received an email indicating a 22% increase for this yr with no claims in years. Close to a 50% increase total in 2 years!!!!So BEWARE of their unscrupulous price increases!!!!!!!
Insurer: Healthy Paws
By: Tom Reynolds